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Customer service trainer Jobs in Montreal, QC
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Customer service trainer • montreal qc
- Promoted
Customer Service Manager
Fuze HR SolutionsLongueuil, Montérégie, Canada- Promoted
Customer Service Representative
Couche-TardMontreal, Montreal (administrative region), Canada- Promoted
Manager Customer Service
National Bank of CanadaMontreal, Montreal (administrative region), Canada- Promoted
Customer Service Representative
RPMGlobalMontreal, Montreal (administrative region), CanadaCustomer Service
Linen ChestLaval, CanadaCustomer Service Representative
Randstad CanadaDorval, Quebec, CA- Promoted
Manager Customer Service
National BankLasalle, QC, Canada- Promoted
Customer Service Representative
Minogue Medical Inc.Montreal, QC, Canada- Promoted
Customer Service Representative - AI Trainer
DataAnnotationLaval, Quebec (QC), CanadaCustomer Service Representative
Groupe RobertBoucherville, Canada- Promoted
Customer Service Representative
TELUS DigitalMontreal, Montreal (administrative region), Canada- Promoted
Customer Service Representative
Laura Canada Inc.Laval, QC, Canada- Promoted
Customer Service Agent
SanimaxMontreal, Montreal (administrative region), Canada- Promoted
Customer Service Representative
Polykar Inc.Montreal, Montreal (administrative region), Canada- Promoted
Customer Service Agent
InfotronixLaval, CA- Promoted
Customer Service Reprsentative
Bank of MontrealMontreal, Montreal (administrative region), Canada- Vancouver, BC (from $ 80,045 to $ 91,314 year)
- St. John's, NL (from $ 42,900 to $ 80,933 year)
- Toronto, ON (from $ 64,940 to $ 80,712 year)
- Old toronto, ON (from $ 64,940 to $ 80,712 year)
- Calgary, AB (from $ 39,293 to $ 73,958 year)
- Montreal, QC (from $ 45,050 to $ 64,350 year)
- North York, ON (from $ 35,802 to $ 46,118 year)
- East York, ON (from $ 35,802 to $ 45,435 year)
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Customer Service Manager
Fuze HR SolutionsLongueuil, Montérégie, Canada- Full-time
Are you looking to use your customer service skills to help win and retain customers?
Are you looking for a job where you can use those skills help our team ensure customers have the best possible experience when buying our products and services?
We are a diversified and dynamic company committed to delivering exceptional products and services. We pride ourselves on our customer-centric approach and are looking for a dedicated Customer Service Manager to join our team and help us continue to exceed customer expectations.
As the Customer Service Manager, you will be responsible for overseeing and enhancing our customer service operations. You will lead a team of customer service representatives, develop strategies to improve customer satisfaction, and ensure that our service standards align with our company values.
Key Responsibilities :
- Team Leadership : Supervise, mentor, and train customer service representatives to ensure high performance and professional development.
- Customer Support : Handle escalated customer issues and resolve complex queries with efficiency and empathy.
- Process Improvement : Analyze current processes and workflows, identify areas for improvement, and implement effective solutions to enhance customer experience.
- Performance Metrics : Enhance, develop, and monitor customer service metrics to establish service benchmarks and targets. Analyze things like response times, satisfaction, and resolution efficacy, to ensure progressive customer experiences.
- Collaboration : Work closely with other departments to address customer needs and improve service delivery.
- Reporting : Prepare regular reports on team performance, customer feedback, and service trends
Qualifications :
Hours : Monday-Friday 9 : 00 am - 5 : 00 PM
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