System Administrator II

Tuesday, September 17, 2024

LEGAL AID BC

POSITION : SYSTEM ADMINISTRATOR II

COMPETITION NO : B077-24

DATE POSTED : September 17, 2024

CLOSING DATE : September 25, 2024

STARTING DATE : ASAP

SALARY : Job Class 16 ($65,100 to $74,366)

HOURS OF WORK : (35 hours / week, Monday to Friday)

This position has the option to participate in a modified work week schedule (37.5 hours / week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.

PRIMARY FUNCTION : To research, plan, set-up, and troubleshoot computer installations and provide proactive computer support to users.

DUTIES :

• RESEARCH, PLAN, SET-UP, AND TROUBLESHOOT IT ISSUES :
• Plan for, install, test and troubleshoot various IT user issues;
• Work with the business units to identify technical considerations of non-LABC users; research options and solutions;
• Evaluate current and emerging technologies; prepare business cases supporting new technical solutions; implement solutions;
• Contribute to the planning of security systems.
• PROVIDE IT SERVICES FOR USERS :
• Provide direct end user support in Application Support, Problem Management, Change Management and Incident Management;
• Prepare standards, policies and procedures as they relate to hardware, software and delivery of services;
• Respond to technical problems and find solutions to minimize downtime;
• Create or update service requests information in service management solution;
• Develop and conduct training programs and seminars, and train users in the operation of computer equipment and the use of application software;
• Monitor computer system performance and usage and make recommendations to provide better solutions.
• PROVIDE IT HELPDESK SUPPORT :
• Provide a superior level of support to customers, including pro-active support;
• Work with end users to gather user needs, recommend solutions and liaise with internal team to implement solution;
• Provide technical support to end users;
• Review helpdesk requests and triage based on issue and urgency;
• Analyse service management stats and recommend improvements.
• PERFORM OTHER RELATED DUTIES :
• Work with and lead outside consultants and other organizations;
• Provide team leadership or project management services;
• Contribute to the development of service management framework;
• Ensure appropriate process controls are followed for day-to-day operations;
• Provide clear documentation for procedures, processes and configurations implemented;
• Provide technical assistance, mentoring, training and guidance to less experienced technical staff;
• Perform other related duties as required.

QUALIFICATIONS : Basic Requirements :

Basic Requirements :

• Degree / diploma in Computer Systems Technology from a recognized educational institution.
• Minimum 3 years relevant experience as outlined in rated requirements.
• OR an equivalent combination of education and experience.

Rated Requirements :

• Knowledge of Intel-based computer and server architecture.
• Knowledge of interaction and relationships of computer hardware and software.
• Knowledge of the installation, configuration and maintenance of current Microsoft operating system software.
• Knowledge of software / hardware required for secured computer networks.
• Knowledge of applications software and their configuration on a network.
• Knowledge of diagnostics and problem-solving techniques for computers and peripherals.
• Knowledge of the IT marketplace and emerging technologies.
• Ability to multi-task and collaborate with external organizations.
• Ability to cope with heavy volume of work and work under pressure.
• Ability to organize workload, identify urgent work items and set priorities.
• Ability to prepare small business cases and provide recommendations.
• Excellent oral and written communication and interpersonal skills.
• Excellent organizational skills.

We offer :

• Four weeks paid vacation to start that grows the longer you are with LABC.
• An excellent employee benefits package, where premiums are 100% paid by LABC.
• Support for training and development.
• An Employee and Family Assistance program.
• The opportunity to participate in various Employee programs.
• Support for a healthy work / life balance.
• Generous leave provisions.
• 13 paid statutory holidays.
• An opportunity for a flexible hybrid work arrangement for some positions.
• Transit friendly employer for eligible staff.
• Dog-friendly offices.
• Dedicated Cultural Leave provisions for Indigenous employees.
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council.

We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.

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