🌳IVR QA🌳

IVR Quality Assurance Tester (Intermediate)

• Toronto
• 1 to 2 days per week
• PR / OWP only at this time
• Permanent or Contract (Incorporated only) available

Our client is seeking a skilled IVR Quality Assurance Tester to join their dynamic team. As an IVR QA Tester, you'll play a vital role in ensuring the quality and reliability of their Interactive Voice Response (IVR) systems, guaranteeing a seamless user experience.

Job Responsibilities :

• Conduct thorough quality assurance testing on IVR systems to ensure functionality, usability, and reliability.
• Develop and execute detailed test cases, scripts, and scenarios for IVR applications, covering call flow, menu navigation, and voice recognition.
• Test individual components or modules of the IVR application to ensure proper functioning in isolation.
• Perform end-to-end testing to validate the complete IVR system against defined requirements.
• Regularly re-run existing test cases to ensure that new changes do not negatively impact existing functionality.
• Evaluate system performance under various loads to ensure scalability.
• Assess the usability of the IVR system for different customer types, including testing voice prompts and menu flows.
• Verify the system's ability to recover from hardware or software failures while maintaining data integrity.
• Ensure compliance with relevant legal and regulatory requirements, such as data protection laws.
• Develop automated tests to streamline testing processes.
• Collaborate with IVR development teams to troubleshoot issues and expedite defect resolution.
• Work closely with software developers, business analysts, and stakeholders to understand IVR requirements and devise appropriate test plans.
• Document defects, bugs, and inconsistencies in IVR functionality with clear reproduction steps.
• Maintain test environments and data integrity for accurate testing activities.
• Participate in meetings and reviews to communicate test results and recommendations.

Desired Skills :

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a QA Tester or Quality Assurance Engineer, preferably with IVR testing experience.
• Familiarity with Cyara Pulse and Cyara Dashboards for IVR Functional Monitoring.
• Knowledge of HP ALM and Jira for test case tracking.
• Understanding of IVR concepts, including call routing, voice recognition, and telephony systems.
• Proficiency in testing tools such as HP Unified Functional Testing (UFT), Selenium, or similar automation tools.
• Solid grasp of software testing methodologies and test case development.
• Strong analytical skills for troubleshooting complex IVR issues.
• Effective communication skills for collaborating with cross-functional teams.
• Detail-oriented approach with a focus on accuracy and thoroughness.
• Ability to work independently and manage multiple priorities effectively.
• Certification in software testing or IVR-related certifications is advantageous.

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