Commercial Claims Advocacy, Team Lead

Being a part of BrokerLink, means you live our values : to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity.

These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of we’re here to help people is what motivates us to keep the amazing talent we attract, for a long time.

We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members.

We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Commercial Claims Advocacy, Team Lead to join BrokerLink and work out of one of our offices in Alberta, Ontario, or Atlantic region on a Permanent FT Basis .

As part of our employee promise, here are some of the many perks of working with us :

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX : IFC) program with matching aspect
• Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of : Personal days, Volunteer days, Exam / Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2023

What the Role Entails :

• Structure BrokerLink’s Commercial Claims Advocacy offering and determine need for additional resources
• Lead claims resource for BrokerLink’s largest clients
• Actively work with commercial clients, adjusters, carriers, and 3rd party providers to get resolutions for the client using problem solving, influencing and conflict resolution skills
• Support Senior commercial Executives with pre and post claims advocacy and planning.
• Establish commercial claims advocate KPI’s
• Maintain strong relationships with our top carriers

The Successful candidate will have :

• If you feel you have the equivalent skills, please apply*
• High School Diploma and / or Post-Secondary Education
• 6-8 years Industry Experience, Claims experience needed
• P&C Insurance License(s) across multiple Canadian provinces preferred
• Previous experience managing a team required
• High degree of professionalism, diplomacy and integrity;
• Excellent customer service skills and adept in conflict resolution.
• Able to work in a fast-paced environment, under pressure and deadlines.
• Excellent organizational and time management skills; multi-tasking.
• Able to work both individually and in a team environment
• EPIC broker management system is required
• Proficient in MS Office Word, Excel, Outlook
• Strong analytical and organizational skills
• Excellent verbal and written communication skills
30+ days ago