Overnight Shelter Supervisor - AH40804

Overnight Shelter Supervisor

Working with our client, a long-time entity in the housing market in the downtown Toronto area, we are hiring looking an Overnight Shelter Supervisor for a one-year contract, to provide technological support to all housing locations within the organization and adhere to the mission statement and policies and procedures of their organization.

Benefits of the role :

• $70,100 per year
• Comprehensive Health and Dental Benefits Package
• Positive working environment, with management who care about living in harmony and making a positive difference to the environment and communities in which we live and work
• Working in a role that is critical to the well-functioning, efficiency of the company

Responsibilities :

• Supervise a unionized workforce within the context of the Collective Agreement.
• Provide case management expertise and support to Shelter Staff
• Provide brief crisis counseling, information and referrals for applicants who cannot be placed immediately
• Develop and implement programs focused on the optimization and continuous improvement of the performances and practices
• Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
• Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals
• Manage city operated database, case management system and billing system
• Ensure effective communications with other departments within Homes First Society as well as with external agencies
• Prioritize and assign shift responsibilities and duties to team members
• Develop individualized case plans with designated participants and help participants achieve their goals
• Ensure that all documentation is completed to agency standards
• Be able to work occasional weekends and / or evenings, when required
• Be able to fulfill any element of Shelter Staff job description on an as needed basis
• Be willing and able to carry 24 hour emergency pager on rotation
• Working in an environment where there may be smoke is required.
• Other responsibilities, as required.

Qualifications :

• Post-secondary education in related field or equivalent in education and experience
• At least 5 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness
• Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment
• Ability to work effectively in a collaborative team environment
• Excellent communication, organization and time management skills
• Supervisory experience in a unionized setting an asset
• Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and Residential Tenancies Act
• Knowledge of resources and services available in the community
• Excellent interpersonal, conflict resolution and organization skills
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
• The successful candidate will be required to work where smoking is present.
9 days ago