Front Desk Associate

Description

📍Clinic Location: Myo Markham & Richmond Hill — 8228 Birchmount Rd B, Markham, ON L3R 1A6/ 10785 Leslie Street, Unit 303, Richmond Hill, ON L4S 0B2

We’re looking for an exceptional part-time Front Desk Associates (FDAs) to join our dynamic team at Myo! As one of the first faces our clients see, you’ll play a key role in delivering an elevated, seamless experience that keeps them coming back.

💡 The ideal candidate will be available for 3–4 shifts per week, including weekday closing shifts and Saturdays, and must be able to work at both our Markham and RC clinics. Expected start date: November 2.

FDAs will bring energy and hospitality to a clinic known for its vibrant community and expert care. You’ll help keep day-to-day operations running smoothly, support our clinicians, and ensure every client feels welcomed and empowered. If you’re passionate about people and love a fast-paced, wellness-driven environment, we’d love to meet you!

Who We Are

Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physical therapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.

Join us in our mission to raise body IQ globally! #FutureproofYourBody

Why Work at Myo

• More than a typical front desk role — you play an important part in shaping each client’s experience and helping them feel supported from the moment they walk in.
• Grow in a company that invests in you — benefit from ongoing coaching, mentorship, and access to personal development resources that help you build skills you’ll use for life.
• Develop sales and client experience skills — learn how to educate clients, recommend services, and create a seamless experience that keeps people coming back.
• Gain hands-on experience in hospitality — deliver a high-quality, personalized experience that goes beyond expectations and sets the tone for every visit.
• Work that feels meaningful — be part of helping people move and feel better, while being valued as an individual on your team.

What You'll Do

• Deliver exceptional, on-brand client service across phone, in-person, and written communication
• Guide new clients through Myo’s services with clear, confident messaging
• Manage and optimize clinic schedules, bookings, and waitlists
• Accurately handle billing, claims, invoices, and client documentation
• Keep the clinic clean, stocked, and running smoothly day-to-day
• Support client follow-ups, marketing efforts, and business-driving initiatives
• Collaborate with team members to ensure smooth shift transitions

Core Values

At Myo, our values shape how we care for clients, support our teammates, and grow as clinicians.

• Care Deeply - Deliver thoughtful 1:1 care through strong clinical reasoning, personalized treatment, and meaningful client relationships.
• One Team, One Dream - Work closely with clinicians, Front Desk teammates, and clinic leaders to create a seamless client experience and strong clinic culture.
• Make It Count - Own your caseload through proactive communication, follow-up, and accountability to client outcomes and clinic growth.
• Set the Pace - Take initiative in supporting community engagement, referral relationships, and raising the standard of care.
• Never Stop Learning - Bring curiosity, professionalism, and a growth mindset to mentorship, feedback, and continued development