IT Program Manager – Senior - ITPM 26-06818

Job Title: IT Program Manager – Senior

Location: Edmonton, AB
Duration: 3 Years
Project Name: Digital Justice Program

Scope

The Client's Technology Services team, within the Client's Courts organization, is seeking a Senior Program Manager to work on the design, implementation, and program development plans for various projects within the technology delivery space.

Services and project deliverables should evolve as the work progresses in response to emerging user and business needs, as well as design and technical opportunities. The following must be delivered iteratively over the course of the project:

• Provide subject matter expertise and recommendations on digital delivery, agile product development, and corresponding organizational transformation.
• Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation.
• Advise, coach, and lead product and platform teams throughout project lifecycles, from initial discovery and concept to production and continuous improvement.
• Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture.
• Create and present options, frameworks, models, and briefings for senior executives regarding digital transformation, based on best and emerging practices and principles.
• Facilitate strategic conversations to develop a shared understanding and generate options for decision-making to align diverse stakeholder interests and goals.
• Develop baseline and ongoing outcomes, key results, metrics, and other indicators.
• Work with the Client to determine changes to services and materials as required.

Duties and Responsibilities

The Senior Program Manager will be responsible for coordinating and implementing projects within the Digital Justice Program. The role oversees all aspects of the program, builds an effective operating environment, defines project objectives, scope, and guiding principles, conducts comprehensive program analysis, and monitors and summarizes project progress.

The resource will build and maintain working relationships with court stakeholders, project vendors, and relevant client departments and prepare management reports regarding project status.

Key responsibilities include:

1. Compile program charters and business/project plans with clear objectives and expected outcomes. Identify suitable approaches for developing deliverables and work products to ensure business objectives and data integrity are achieved.
2. Manage projects that document business requirements and design and deliver IT solutions compliant with and contributing to the organization's enterprise architecture.
3. Assist in developing recommendations, including resource requirements, dependencies, interdependencies, policy implications relating to internal and external influences, and the methodology to be applied.
4. Produce and package deliverables for presentation to internal support teams, steering committees, and other project stakeholders.
5. Manage multiple tasks, project resources, and project governance.
6. Conduct consultations with key internal court stakeholders and the Client's justice-sector stakeholders.
7. Work with project vendors to ensure effective project communication throughout the project lifecycle, including escalation of risks as required.
8. Take responsibility for ongoing client satisfaction, manage peer-level client relationships, and overcome hurdles to achieve mutually beneficial solutions.
9. Coordinate with leadership to develop well-defined project plans that clearly state objectives, scope, assumptions, timelines, resource requirements, risks, benefits, and budgets.
10. Work with project sponsors and the Project Management Office (PMO) to develop a project organizational structure with clearly defined roles and responsibilities for all stakeholders.
11. Document and report project status against established objectives, milestones, budgets, and resources, and facilitate the tracking and closure of issues and risks.
12. Develop project schedules and strategies, estimate resource requirements, develop and monitor work plans, and take corrective action to ensure the completion of project tasks.
13. Provide guidance to project resources in establishing work priorities and ensuring the timely delivery of project tasks.
14. Develop requirements documentation as required.
15. Collaborate with project sponsors to assess whether projects have achieved their stated outcomes and identify opportunities for improvement in future projects.
16. Provide leadership and assistance to project teams requiring change management and communication support.
17. Engage and establish positive working relationships with subject matter representatives across the Client's Courts and Technology Services teams to ensure project decisions, directions, and recommendations align with broader organizational priorities.
18. Provide input into, and/or develop, executive-level briefings for senior leadership and equivalent ministerial or departmental officials, as required.
19. Work within standards defined by the Project Management Office and collaborate with the PMO to establish new standards where none exist.

Equipment Requirements

The Client will supply a laptop or desktop.

Working Hours

Standard working hours are 08:15–16:30 local time.

Work Location

The resource will be required to work onsite in Edmonton, Alberta.

Must-Have Qualifications and Experience 1. Education and Project Management Experience

The proposed resource must meet or exceed one of the following criteria:

• University graduation in business, management, or a related discipline, along with four years of Project Management (PM) experience; OR
• A two-year diploma in business, management, or a related discipline, along with six years of PM experience; OR
• A one-year certificate in business, management, or a related discipline, along with seven years of PM experience; OR
• Eight years of Project Management experience.

2. Required Experience

A. Project Scope and Objectives

• Experience defining project scope and goals in collaboration with business stakeholders.
• Required experience: 8 years.

B. Project Deliverables and Documentation

• Experience developing project deliverables, including project charters, business cases, briefing notes, status reports, risk logs, project closure documents, and dashboards.
• Required experience: 8 years.

C. Custom Application Development

• Experience managing custom application development projects involving at least five team members.
• Required experience: 8 years.

D. Concurrent Project Management

• Experience managing multiple projects concurrently.
• Required experience: 8 years.

E. IT Solution Implementation

• Experience successfully implementing IT solutions in an environment involving project resources from multiple teams or organizations.
• Required experience: 8 years.

F. Senior Program Management and IT Modernization

• Experience working as a Senior Program Manager on a large, complex IT modernization program in which software is developed in-house for the organization.
• Experience must be in an environment of similar size and complexity to a large government organization.
• Required experience: 8 years.

Nice-to-Have Qualifications and Experience

1. PMP or PgMP Certification

• An active PMP or PgMP certification issued by the Project Management Institute, or an equivalent certification.
• A copy of the certificate must be attached.

2. Impact and Risk Assessments

• Experience conducting, facilitating, and interpreting impact and risk assessments across multiple scenarios.
• Required experience: 4 years.

3. Budget Management

• Experience creating and managing project forecasts and actual budgets.
• Required experience: 4 years.

4. Stakeholder Relationship Management

• Experience developing and maintaining positive stakeholder relationships across an organization, including at the executive level.
• Required experience: 7 years.

5. Complex Technical Decision-Making

• Experience making decisions and recommendations on highly technical or complex issues without formal guidelines or precedents, using resourcefulness and ingenuity.
• Required experience: 2 years.

6. Public Sector Experience

• Experience working in or for the public sector.
• Required experience: 3 years.

7. Mandated and Legislated Projects

• Experience working with mandated and legislated projects within short timelines.
• Required experience: 4 years.

8. Project Governance and Change Management

• Experience leading project governance, change management, and communication activities.
• Required experience: 5 years.

9. Complex IMT Projects

• Experience working with technical teams on complex Information Management and Technology (IMT) projects.
• Required experience: 4 years.