Retail Technology IMAC Manager

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

Starting Salary:

The Opportunity:

The IMAC Manager leads a team responsible for the deployment, modification, support, and decommissioning of retail technology solutions across the enterprise. This role oversees the end-to-end lifecycle of store technology installations, including broadband connectivity, network security equipment, payment processing services, point-of-sale systems, and related infrastructure. The IMAC Manager collaborates with business stakeholders, vendors, service providers, and third-party contractors to ensure timely, cost-effective, and high-quality delivery of technology services.

Responsibilities:

• Lead and develop a team of Retail Technology Specialists, including workload management, goal setting, coaching, and performance management.
• Serve as the primary liaison between business stakeholders and technology teams to prioritize requirements and establish delivery timelines.
• Oversee the provisioning of broadband services, network and firewall equipment, merchant IDs, and point-of-sale hardware for new and existing locations.
• Manage third-party vendors and contractors responsible for technology installation, configuration, and site support.
• Ensure timely resolution of installation, activation, and service-related issues affecting retail operations.
• Coordinate site decommissioning activities, including service cancellations, equipment recovery, and vendor management.
• Develop and manage annual capital and operating budgets for the IMAC function.
• Review, approve, and manage vendor invoices and service-related expenditures.
• Continuously improve IMAC processes and procedures based on changes in technologies, service providers, and customer feedback.
• Monitor service delivery performance and implement process improvements to enhance operational efficiency and customer satisfaction.

Education:

• Bachelor’s degree in Computer Science, Management or related field, or 5 years’ experience in retail POS service, support, development and/or project management.

Requirements:

• Experience managing technology deployment, field services, telecommunications, or retail technology operations.
• Strong vendor management, budgeting, project management, and stakeholder communication skills.
• Knowledge of networking, connectivity services, POS systems, and payment processing technologies preferred
• Understanding of network communications, security measures, data protection and PCI standards.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.