Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?
Do you have outstanding relationships and a creative streak?
The Client Care Representative is responsible for being on the front lines and directly resolving issues from our company Clients. Patience, devotion and a strong talent for negotiation, verbal communication as well as very good listening skills and a strong willpower to make a difference. The candidate needs to offer a superior quality of service while using the tools available to him/her in a continuously changing environment.
7 month contract with possibility of extension
Advantages
•Location: Ottawa ON
•Payrate: $28/h
•Global opportunities for professional growth and development
• Hybrid position (3 days and two days at home)
Responsibilities
• Responsible for responding to customer requests in a prompt, accurate, and professional manner
• Develop and maintain good client relationships while ensuring confidentiality
• Work with both internal and external teams to ensure the customer’s needs are met
• Process customer requests through utilization of the CRM tool
• Manage and update the inventory system
• Complete service orders
• Process invoices and complete billing
Qualifications
- Minimum of 3 years of experience in customer service roles.
- Full bilingualism in French and English (mandatory).
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint) and experience using CRM tools.
- Basic accounting knowledge is considered an asset.
- Strong analytical problem-solving skills, detail-oriented, highly adaptable to changing priorities, self-motivated, and accountable.
Summary
If this position sounds like a good fit for you, please APPLY ONLINE today or send your resume by email with the job title to: marie.thiers@randstad.ca
(Note: Only qualified candidates will be contacted.)
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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