Helpdesk Specialist - Hardware and Desktop Support

Do You Excel at Hands-On IT Troubleshooting & Workstation Hardware Setup? Are you fluently Bilingual (English & French) and love working face-to-face with users? Are you seeking a stable, full-time on-site IT desktop support role in downtown Ottawa?

We are recruiting On-Site Hardware & Desktop Support Specialists to join a major federal department’s IT operations group in downtown Ottawa. You will provide direct, hands-on hardware installations, physical desktop setups, and technical problem resolution for internal public service employees.

Advantages
Very strong team environment
Well respected employer/organization
Beautiful on-site work building with convenient access to amenities

Responsibilities
- Perform physical hardware setups, computer imaging, peripherals configuration, and cable management for employee workstations.
- Provide face-to-face desktop and hardware troubleshooting for laptops, desktops, monitors, docking stations, and mobile devices.
- Receive, triage, log, and resolve hardware-related tickets within enterprise ITSM platforms (e.g., Cherwell, Remedy, JIRA).
- Escalate complex hardware failures or network drop issues to specialized Tier 2/3 technical teams.
- Assist with hardware asset inventory, device decommissions, and physical equipment redeployments.

Qualifications
- Security Clearance: Must hold an active Government of Canada Secret Clearance.
- Language Skills: Fluent bilingualism in both English and French (oral and written).
- Hardware Support Experience: Hands-on experience assembling, configuring, and troubleshooting PC hardware, laptops, and peripherals.
- Operating Systems & Software: Strong troubleshooting skills in Windows 10+ environments and MS Office applications.
- Personal Asset Requirement: Must possess a smartphone capable of running Microsoft Authenticator for network access.
- Must be able to work on-site 5 days a week in Downtown Ottawa.

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.