Talent.com
Fleetworthy
Customer Service Representative (EnglishSpanish Bilingual)Fleetworthy • Edmonton, Alberta, Canada
Customer Service Representative (EnglishSpanish Bilingual)

Customer Service Representative (EnglishSpanish Bilingual)

Fleetworthy • Edmonton, Alberta, Canada
18 days ago
Job type
  • Full-time
Job description

Fleetworthy offers the only complete technology suite for fleet readiness uniting safety and compliance toll management and weigh station bypass solutions. We help fleets streamline operations control costs andoperatewith confidence.

Trusted by 75% of the top fleets in North AmericaFleetworthyoffers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements oursafety andcompliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled connected fleet technology that keeps drivers safe fleets compliant and operations running at peak efficiency. Learn more at.

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional friendly and solutions-focused support. Whether assisting fleet accounts owner-operators or consumers the CSR ensures every interaction reflects our commitment to accuracy care and service excellence. Support is provided across phone live chat and email.

Essential Duties and Responsibilities

  • Serve as the first point of contact for customer inquiries via phone chat and email ensuring clear professional and empathetic communication. across our industry-leading product suite
  • Investigate and resolve customer issues including billing questions exercising sound judgment to determine when to resolve independently and when to escalate.
  • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
  • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
  • Contribute to team initiatives by sharing feedback mentoring newer colleagues and actively participating in continuous improvement efforts.

Experience and Competencies

  • Education: Associate degree in Business Communications or related field required; bachelors degree preferred.
  • Experience: 12 years of customer service or client-facing experience ideally in a multi-channel support environment.
  • Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate.
  • Communication: Demonstrates excellent verbal and written communication skills; approachable personable and able to build trust quickly and de-escalate tense or heightened issues. Bilingual (English/Spanish) is a preference but not required.
  • Teamwork & Collaboration: Actively supports colleagues builds stable working relationships and contributes to team goals.
  • Leadership Mindset: Seeks opportunities to mentor share ideas and foster a positive inclusive environment.
  • Work Style: Organized and detail-oriented able to manage and prioritize workload while maintaining accuracy and professionalism.

Knowledge & Skills Proficiency

  • Proficient with MS Office (Excel Word Outlook PowerPoint) Excel is a must
  • Familiar with Salesforce or similar CRM systems.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion or belief (or lack thereof) sex nationality national or ethnic origin civil status age citizenship status sexual orientation disability genetic information familial status marital or registered civil partnership status pregnancy or maternity status gender identity gender reassignment military or veteran status or any other protected characteristic in accordance with applicable laws and regulations.


Required Experience:

Unclear Seniority


Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

Customer Service Representative (EnglishSpanish Bilingual) • Edmonton, Alberta, Canada

Similar jobs

Customer Service Representatives

Pierre StrandEdmonton, Division No. 11, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Customer Service Representative- Remote

Only Data EntryEdmonton, Division No. 11, CA
Remote
Full-time

About the job Customer Service Representative- Remote.Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.A Data Entry Clerk, ... Show more

 • Promoted

Remote Customer Service Sales Representative

Eastern Atlantic Canada CareersEdmonton, Division No. 11, CA
Remote
Full-time

Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more

 • Promoted

Remote Customer Service Agent

Mass MarketsEdmonton, Division No. 11, CA
Remote
Full-time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E... Show more

 • Promoted

Bilingual Customer Service Representative Needed

GoodMorningEdmonton, Division No. 11, CA
Full-time

Make a difference at GoodMorning.Bilingual Customer Service Representative.Engage with customers in both English and French, ensuring their concerns are addressed promptly and thoroughly.As a Bilin... Show more

 • Promoted

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Edmonton, Division No. 11, CA
Remote
Full-time +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more

 • Promoted

Remote Travel Customer Service Representative

RudybtravelEdmonton, Division No. 11, CA
Remote
Full-time

Travel Customer Service Representative (Remote).In this client‑facing role, you will serve as a trusted point of contact—from initial booking through post‑trip follow‑up—ensuring a seamless, person... Show more

 • Promoted

Remote Customer Service Agent

MCIEdmonton, Division No. 11, CA
Remote
Full-time

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E... Show more

 • Promoted

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingEdmonton, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative - Technical Support

BIS Safety SoftwareEdmonton, Division No. 11, CA
Full-time

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

 • Promoted

Remote Customer Support Role for Bilingual Professionals

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingEdmonton, Alberta
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative Remote Work

Driven Brands, Inc.Edmonton, Division No. 11, CA
Remote
Full-time

Become a Customer Service Representative at Driven Brands, enjoying 100% remote work post-training.Use your bilingual communication skills to assist customers effectively.As a vital part of our tea... Show more

 • Promoted

Bilingual Customer Services Representative

GoodMorningEdmonton
Full-time

Customer Service Associates are GoodMorning's customer-facing voice and the front line for solving customer problems.You own each problem from first contact to confirmed resolution: working out wha... Show more

 • Promoted

Customer Service Representative

Pierre StrandEdmonton, Division No. 11, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Remote Customer Service Sales Representative

Pacific Canadian CareersEdmonton, Division No. 11, CA
Remote
Full-time

Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

 • Promoted

Customer Service Associate

La Maison Simons Inc.Edmonton, Division No. 11, CA
Full-time

Provide high‑quality customer service to our clientele.Perform various tasks within the assigned department, such as merchandizing products.Provide friendly and personal customer service.Enjoy fash... Show more

 • Promoted

Open Source Enterprise Sales & Alliances – Colombia (Spanish)

CanonicalEdmonton, Division No. 11, CA
Full-time

A leading open-source technology firm is seeking an experienced Open Source Enterprise Sales / Alliances representative.This role requires a Spanish speaker with a good understanding of the Colombi... Show more

 • Promoted

Remote Customer Service Agent — Growth & Impact

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading tech-enabled business services company is looking for a Remote Customer Service Agent to assist a diverse portfolio of clients.The role is remote and involves handling customer inquiries ... Show more

 • Promoted

Remote Customer Service Agent with Bilingual Proficiency

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Show more