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Signet Jewelers Limited
Specialist IT IIISignet Jewelers Limited • Markham, ON, Canada
Specialist IT III

Specialist IT III

Signet Jewelers Limited • Markham, ON, Canada
26 days ago
Job type
  • Full-time
Job description

IT Specialist

The IT Specialist provides technical support and assistance to users across the organization, ensuring smooth operation of computer systems and networks.

Responsibilities

Technical Support & System Management

  • Provide tier 2 support for hardware, software, and network related issues.
  • Install, configure, and maintain computers, software applications, and network devices.
  • Monitor systems, troubleshoot problems, and elevate complex issues as needed.
  • Manage user access to systems and applications, ensuring proper permissions and security.
  • Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
  • Ensure systems are updated, secure, and operating efficiently.

User Assistance & Training

  • Provide guidance and training to end users on IT systems, software, and best practices.
  • Develop and maintain self‑service KBAs for end users to resolve common issues and requests without IT intervention.
  • Promote effective use of IT resources to improve productivity.
  • Collect feedback from users to identify recurring issues and recommend improvements.

Documentation, Security, Collaboration & Projects

  • Document incident resolutions in tickets and knowledge base articles (KBAs).
  • Assist with IT security measures and ensure compliance with policies.
  • Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
  • Support team efforts in managing IT inventory, including hardware and software assets.

Qualifications

  • 3-5 years of experience in a technical support role.
  • Strong troubleshooting, diagnosing, and problem‑solving skills.
  • Strong knowledge of computer hardware, networking, and software.
  • Experience with specific IT systems and technologies such as Microsoft Windows, macOS, iOS, Citrix, AWS, and Active Directory.
  • Experience with PowerShell scripting.
  • Experience with IT management tools such as Microsoft Intune and SCCM.
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Specialist IT III • Markham, ON, Canada

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