Caseload Support Worker

Who We Are? Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision. Currently, Bissell Centre is looking for a Caseload Support Worker to join our dedicated Homeless to Homes team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community. Positions available: 2 Contract until March 31, 2027 How You’ll Make an Impact? The Caseload Support Worker provides flexible, participant-centered case management to individuals and families transitioning through various stages of housing stability. The position supports participants graduating from Intensive Case Management (ICM), individuals exiting rental subsidy programs, and households requiring short-term intervention to maintain or regain housing stability. Working within a strengths-based, trauma-informed, and harm reduction framework, the Caseload Support Worker assesses participant needs and determines the most appropriate level of support. Through ongoing assessment, the worker provides direct case management, employment and financial stability planning, eviction prevention, rehousing assistance, and system navigation while identifying participants who require re-entry into more intensive case management supports. In addition to participant case management, the Caseload Support Worker provides operational support across Housing Services through vacation coverage, temporary caseload management, and assistance with program priorities to ensure continuity of service delivery. Manage a diverse caseload of participants requiring housing stabilization, follow-up support, and transition planning. Complete comprehensive participant assessments to determine housing stability, risk factors, and ongoing service needs. Triage participants in a graduate program to determine whether they can successfully transition to lower intensity supports or require continued intensive case management. Monitor participant progress and recommend re-entry into ICM or other specialized housing programs when increased support is required. Develop individualized service plans that promote participant independence, housing stability, and long-term success. What You’ll Bring? Degree or Diploma in Social Work, Human Services, Social Sciences, or related discipline. Minimum of two years’ experience providing case management within housing, homelessness, or community-based human services. Experience working within an intensive case management program is considered an asset. Alberta Class 5 Driver’s License, satisfactory driver’s abstract, and access to a reliable vehicle. Why Choose Bissell Centre? At Bissell Centre, we believe meaningful work starts with a supportive and inclusive culture. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. We offer a competitive Total Rewards package that reflects our commitment, including: Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre. Health Maintenance Days (in addition to vacation) Extended health, dental, and vision coverage for you and your family Health Spending Account Life insurance and ADD for you and your dependents Benefits coverage during maternity/parental leave Employee and Family Assistance Program (supporting mental and physical wellbeing) Staff events, committees and celebrations Professional development support Exclusive employee discounts, including TELUS and Bell mobility plans, recreation centre memberships, Costco membership, CIBC banking perks, Perkopolis, Fresh Prep, and more Paid time off for optional general holidays What You’ll Need Before Starting? Vulnerable Sector Check Valid Driver’s License $2 Million Liability Auto Insurance Ready to Apply?