Talent.com
Adecco Canada
Customer Service SupervisorAdecco Canada • Ottawa, Ontario, Canada
Customer Service Supervisor

Customer Service Supervisor

Adecco Canada • Ottawa, Ontario, Canada
5 days ago
Salary
CA$55,000.00 yearly
Job type
  • Full-time
  • Permanent
  • Temporary
  • Quick Apply
Job description
Adecco is currently hiring a full-time Bilingual Customer Service Supervisor to join a dynamic multi-channel Contact Centre team. Reporting to the Customer Service Manager, you will lead a team of approximately 20-30 Customer Service Representatives and Team Leads while driving exceptional customer experiences and operational excellence.
This is an exciting opportunity for a customer-focused leader who thrives in a fast-paced environment, enjoys coaching and developing employees, and is passionate about delivering outstanding service.
  • Pay Rate: $55,000 - $65,000 per year
  • Location: Remote (Canada)
  • Shift: Monday to Friday | 40 hours per week
  • Job type: Permanent | Full-time
  • Vacancy Status: This posting is for an existing vacancy .
Responsibilities:
Team Leadership & Coaching
  • Lead, motivate, coach, and develop a team of Customer Service Representatives and Team Leads
  • Conduct regular coaching sessions, performance reviews, and training activities
  • Monitor team performance and ensure quality, productivity, and KPI targets are achieved
  • Foster a positive, inclusive, and high-performing work environment
  • Support employee development through mentoring, feedback, and ongoing training
Customer Experience & Operations
  • Ensure exceptional customer service is delivered across all customer interactions
  • Manage customer escalations and support issue resolution
  • Assist with troubleshooting complex customer concerns
  • Oversee back-office operations and ticket management activities
  • Support front-line customer service operations as required
Performance Management & Reporting
  • Monitor QA scores, call quality, schedule adherence, and productivity metrics
  • Analyze team performance data and identify opportunities for improvement
  • Track employee attendance, schedules, and payroll-related information
  • Prepare and maintain reports to support business and operational objectives
Collaboration & Continuous Improvement
  • Work closely with Quality Assurance and Workforce Planning teams
  • Partner with Managers and Supervisors to improve processes and procedures
  • Assist in the development of training materials and operational documentation
  • Communicate program updates, policy changes, and new initiatives to the team
  • Participate in special projects and business improvement initiatives
Workforce Management
  • Handle employee scheduling, time-off requests, and staffing adjustments
  • Ensure proper staffing coverage across campaigns and programs
  • Participate in on-call coverage as required
Qualifications and Skills:
  • Minimum 1 year of experience as a Call Centre Supervisor or in a similar leadership role
  • Minimum 2 years of customer service experience in a high-volume environment
  • Strong leadership, coaching, and employee development skills
  • Excellent conflict resolution, problem-solving, and decision-making abilities
  • Demonstrated ability to manage multiple priorities and deadlines
  • Strong analytical and organizational skills
  • Advanced proficiency with Microsoft Office Suite
  • Experience with Five9, Verint, or Salesforce is considered an asset
  • Exceptional verbal and written communication skills
  • Ability to adapt quickly in a fast-paced and evolving environment
  • Strong customer-focused mindset with a commitment to service excellence
  • Fully bilingual in English and French (spoken and written)
  • Ability to successfully complete all required training programs
  • Mu st be legally eligible to work, and reside in Canada
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
Please reach out to learn how the Aspire Academy can upskill you into your next role.
@@j
#CAB1956



Create a job alert for this search

Customer Service Supervisor • Ottawa, Ontario, Canada

Similar jobs

Customer Service & Sales Coordinator — Growth & Bonuses

TWO MEN AND A TRUCK®Ottawa, ON, CA
Full-time

A customer service-oriented moving company in Ottawa is seeking a motivated Customer Service Representative / Sales Coordinator.This role combines sales and service excellence, guiding customers fr... Show more

 • Promoted

Remote Benefits Advisor — Customer Service & Growth

AO-Globe LifeOttawa, ON, CA
Remote
Full-time

A leading supplemental benefits company is seeking a remote Customer Service Representative to join their team.The role involves helping customers with product information and coverage queries.Idea... Show more

 • Promoted

Food Service Supervisor

AramarkOttawa, ON, CA
Full-time

Location: Kanata, ON, CA, K2V 1A5.Time to step up your career! This is your moment to shine and lead the way for others too.We’re hiring part‑time seasonal Food Service Supervisors to join our pass... Show more

 • Promoted

Customer Service Representatives

Pierre StrandOttawa, ON, CA
Full-time

Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

 • Promoted

Customer service remote

Leakstory JobsOttawa, ON, CA
Remote
Full-time

The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more

 • Promoted

Service Supervisor I

Farm Boy Inc.Ottawa, ON, CA
Full-time

From the moment we opened our doors in 1981, we knew we wanted to be different.The people who work here are special, and that’s what makes us special.Our team members uphold the standards we set lo... Show more

 • Promoted

Business Development Advisor - Spanish Required

Cuso InternationalNorth Grenville, Ontario
Permanent

This Volunteer Placement is Located in:.Please submit a Spanish Resume and Statement of Interest.Open to Canadian Citizens and Permanent Residents of Canada only.You will support the identification... Show more

 • Promoted

Lead Kitchen Supervisor - Growth, Flex Hours, Impact

Boston Pizza International, Inc. (Calgary)Ottawa, ON, CA
Full-time

A leading casual dining restaurant is seeking an Assistant Kitchen Manager in Ottawa, Ontario.The role involves overseeing daily kitchen operations and managing staff training and performance to en... Show more

 • Promoted

PepsiCo Foods Canada - Sales Team Supervisor (New Grad)

PepsiCoOttawa, ON, CA
Full-time

At PepsiCo Canada, we're always on the lookout for great talent - and that search often brings us to campuses like yours! So, why choose the Sales Leadership Program?.Positive impact - We dare for ... Show more

 • Promoted

Remote Customer Service Leader: Growth & Mentorship

AO Globe LifeOttawa, ON, CA
Remote
Full-time

A leading life insurance company based in Canada is seeking a dedicated Remote Leader to join its customer service leadership team.This role offers the flexibility to work from home while emphasizi... Show more

 • Promoted

Remote Entry-Level Customer Service | Growth & Training

srecruitingOttawa, ON, CA
Remote
Full-time

A leading recruitment firm is seeking candidates for an Entry Level Customer Service position available for remote work.This role requires no prior experience and offers extensive training.Responsi... Show more

 • Promoted

Food Service Supervisor - Multi-Site Travel Roles

Vancouver Island Health AuthorityOttawa, ON, CA
Full-time

A regional health authority in Canada is looking for a Food Service Supervisor to oversee food service delivery across multiple facilities.In this role, you will be responsible for supervising staf... Show more

 • Promoted

Remote Customer Service & Sales — Flexible Growth

srecruitingOttawa, ON, CA
Remote
Full-time

A leading customer service company is seeking remote Customer Service Sales representatives to enhance client satisfaction through effective communication and support.Ideal candidates should posses... Show more

 • Promoted

Customer Service Lead

BERICAP North Americaottawa, on, ca
Full-time

BERICAP is a leading international manufacturer of plastic and aluminum closures, operating 30 production plants and serving customers in over 100 countries.With three production facilities in the ... Show more

 • Promoted

Supervisor

Tim Hortons | McCluskey GroupOttawa, ON, CA
Full-time +1

In this role, the Shift Supervisor is responsible for overseeing the level of service, product quality, product availability, food safety, and cleanliness during the shift, all while creating a pos... Show more

 • Promoted

Dynamic Food Service Supervisor Overseeing Multi-Site Operations

Vancouver Island Health AuthorityOttawa, ON, CA
Full-time

Become a vital Food Service Supervisor responsible for multi-site operations.This engaging role involves supervising staff and coordinating food services delivery to clients and residents across va... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausCantley, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Service Lead - BERICAP North America

BERICAP North Americaottawa, on, ca
Full-time

BERICAP is a leading international manufacturer of plastic and aluminum closures, operating 30 production plants and serving customers in over 100 countries.With three production facilities in the ... Show more

 • Promoted

Customer Service Remote Job

Leakstory JobsOttawa, ON, CA
Remote
Full-time

About the job Customer Service Remote Job.The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and re... Show more

 • Promoted

Remote Customer Service

Only Data EntryOttawa, ON, CA
Remote
Full-time

Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.A Data Entry Clerk, is responsible for inputting data and making changes t... Show more