Outreach Worker

Status: Permanent, Full-time

Location: Riverview, Coquitlam, BC

Schedule: Tues - Sat 12pm-8pm

Salary Range: $33.49 - $35.31

Start Date: As soon as possible.

Job Summary:

This position is responsible for providing support services to individuals living in the Cottage Semi-Independent Living Program. Working within a psychosocial rehabilitation and trauma-informed framework, the position supports residents in maintaining housing stability, developing independent living skills, promoting wellness, and increasing community integration while ensuring a safe and supportive living environment. The position works collaboratively with internal staff, clinical teams, community agencies, and resident support networks in alignment with the mission, objectives, and policies of Coast Mental Health.

Typical Duties Include

• Travel daily to residents’ homes and community locations to provide support, wellness checks, and assistance with independent living goals.
• Support residents with daily living skills including medication routines, appointments, budgeting, housekeeping, nutrition, and personal care while promoting independence and choice.
• Provide direct support with suite cleanliness, appointment attendance, and tenancy concerns, including liaising with landlords as needed.
• Monitor residents’ wellbeing and respond appropriately to changes in mental health, behaviour, or functioning.
• Utilize trauma-informed, recovery-oriented, crisis intervention, and de-escalation practices to support resident safety and stability.
• Encourage participation in recreational, social, employment, and community activities that promote inclusion and engagement.
• Collaborate with residents, families, healthcare providers, and community agencies to support continuity of care.
• Maintain accurate documentation, including case notes, incident reports, medication records, and program statistics.
• Promote a safe and respectful living environment and participate in team meetings, training, and program planning.
• Perform other related duties consistent with the scope of the position.

Job Qualifications * Required Qualifications

Diploma in Community Social Service

Certificates in First Aid + CPR, WHMIS

Recent, related experience of two years Or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the level of work

Ministry of Justice Criminal Record Clearance

Valid class 5 and access to a vehicle is an asset

Knowledge and Abilities

• Knowledge of forensic mental health practices, court processes, and Review Board procedure
• Knowledge of housing issues and community resources
• Knowledge of psychosocial rehabilitation practices
• Knowledge of program policy and procedures
• Knowledge and proficiency in relevant software
• Ability to work with clients living with mental illness
• Ability to work effectively independently and in cooperation with others
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to observe and recognize changes in clients.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standingwith Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.