Remote Bilingual Customer Service Specialist ONLY for Ottawa/Gatineau talents

Bilingual Relocation Advisor – Exclusive Opportunities for Ottawa & Gatineau Talent

Are you a bilingual professional residing in the Ottawa or Gatineau region?
Here is your chance to secure a highly coveted career that blends premier, structure-driven onsite training with a **100% full-time work-from-home (WFH) career path!**

Moving is stressful, but for Canadian Armed Forces (CAF) members, it is a way of life. We are seeking empathetic, sharp, and solution-driven **Relocation Advisors** who want to do more than just process paperwork. In this role, you are a lifeline for military families, turning high-stakes transitions into smooth journeys while building an expert career.


Hourly Rate:** $21.63 / hour with structured pathways to grow!
Schedule:** Monday to Friday (Enjoy your weekends off!)
Shift Rotation:** Monthly rotational shifts scheduled between 8:00 AM and 8:00 PM.
Official Start Date:** July 6th, 2026.
Contract Type:** Full-time, temporary contract with a strong probability of transitioning to permanent based on performance.
Training Center Location: Laurier Avenue West, Ottawa, ON (Easily accessible by public transit; paid parking available).

*The Path to 100% Remote Work (WFH)

To protect the integrity of our support to military families, our onboarding center utilizes a strict **100% Onsite Training Center** model in DOWNTOWN OTTAWA. There is no permanent onsite team; the center is designed solely to launch you into full-time remote success.

**The Onsite Training Pipeline (2–3 Months Total):**

1. In-Class Training (4 weeks): Paid, structured deep-dive into the Canadian Forces Relocation Directive (CAFRD). Must be successfully completed alongside gaining security clearance.
2. On-the-Job Training DOWNTOWN Ottawa office / OJT (2–4 weeks): Hands-on, practical learning phase with active support.
3. Evaluation Phase: Operations Managers assess your progress directly at the training center.

Transition to Full-Time REMOTE Upon successfully graduating from the training pipeline, meeting core performance metrics, and demonstrating mastery of the technical skillset, you will transition into a permanent, full-time work-from-home model (no hybrid required).
*Note: Candidates must maintain a quiet, dedicated home workspace with a stable, wired (Ethernet) internet connection to protect client privacy.*

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Paid Training: 3-4 weeks (8:00 AM to 5:00 PM)
Contract Type: Full-time, contract with the possibility of permanent transition.
Location: Ottawa, K1P 6M7 - Easily accessible by public transit (paid parking available).



Candidate must further satisfy the following criteria to be eligible for the role:
- Have status to work in Canada at the time of application
- Successfully complete the enhanced government screening process
- Pass a criminal background check
- Pass a credit check
- Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria."

You can apply by sending your resume : jessica.yelozbek@randstad.ca


Advantages
Why You'll Love This Role:

Competitive Compensation: A stable base rate of $21.63/hour with scheduled room to grow.

Tiered Career Growth: Enter at Level I with structured, internal pathways to advance to Level II and Level III (accompanied by clear salary increases) as you master new skills.

Future Reviews: Compensation is reviewed cyclically to ensure rates remain highly competitive in the regional market.

Expert Directive Training: Deep-dive, paid training into the CAFRD directive—giving you an industry-recognized specialty.

Mission-Driven Purpose: Directly support Canadian Armed Forces members and their families through vital life changes.

Responsibilities
Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member.

Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.

Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.

Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice.

Qualifications
Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.

At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key.

This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada.

To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021).

High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.

Ability to maintain high productivity and attention to detail during peak relocation seasons.

Summary
Ready to apply?

We are looking for dedicated professionals who are ready to commit to a rigorous training program and a rewarding mission. If you have the empathy to support a family in transition and the intellect to master complex directives, we want to meet you.

If you are interested, please apply to this posting and send your resume to jessica.yelozbek@randstad.ca


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.