Emergency Communications Representative (Temporary)

Amazing Team. Rewarding work!

Division: ATCO Gas & Pipelines

Location: Edmonton, AB

What We Offer:

• Salary starting at $ per hour
• Full-time, hours per week
• A supportive team environment with opportunities for professional growth and skill development.
• A culture based on caring, integrity, agility, collaboration, and striving for excellence.

• A temporary position for approximately months

Why Work here:

Working at ATCO means being part of a community of people inspiring change on a global scale. It’s meaningful work that can only be accomplished by helping each other, as we collectively look to the future. Collaborating and being professional, down to earth, and caring for one another and for the communities we serve – is central to our core values and cultivates a sense of belonging. We treat people with respect, entrust them to always be their best and take every opportunity to ensure they feel part of our community

About the Role:

Join ATCO Gas as an Emergency Communications Representative supporting our / operations centre in Edmonton. In this fast-paced, safety-critical role, you’ll be the first point of contact for emergency and service-related requests, gathering key information, assessing urgency, coordinating dispatch and work orders, and providing clear guidance to callers. You’ll collaborate closely with field crews, internal teams, and emergency services to ensure accurate, timely communication and effective response. If you’re calm under pressure, detail-oriented, and committed to customer service and safety, this is an opportunity to make a real impact.

What You’ll Do:

• Receive, assess, and prioritize emergency and service requests across multiple channels, following established procedures to dispatch the right resources quickly and accurately.

• Review requests from internal partners, then triage, assign, and track work to support timely field response.

• Provide clear pre-arrival safety guidance and post-dispatch instructions to callers, ensuring information is understood and documented.

• Monitor Work Alone Program notifications and respond promptly, escalating concerns in accordance with protocol.

• Coordinate field response by dispatching and tracking crews and contractors to support safe, efficient restoration and service delivery.

• Create and assign work orders, confirming required details are complete and accurate before dispatching to employees.

• Escalate complex or high-risk situations to the Supervisor or on-call senior leader, as required.

• Communicate professionally with the public, applying a respectful, inclusive, and non-judgmental approach in every interaction.

What You Bring:

• Grade or equivalent is required.
• Emergency Response Communication Certificate from a recognized post-secondary institution or a minimum of years’ experience in emergency communications.
• Strong computer skills. Using multiple monitors and systems simultaneously is required. Must be able to demonstrate proficiency in a variety of software applications including Microsoft Office Suite. Knowledge of Maximo, OFS, and mapping software would be an asset.

• Proficiency in reading and interpreting maps and coordinates.

• Demonstrated ability to maintain focus, attention to detail, and make critical decisions under pressure.

• Must have strong record keeping, documentation and organizational skills.

• Exceptional verbal and written communication abilities, with a strong focus on clarity, professionalism, and customer service.

• Mature judgment and responsible work habits. Ability to remain calm in high-stress situations. Time management and organizational skills with an ability to coordinate and prioritize workload and meet deadlines including dealing effectively with a heavy workload.

• Proven decision-making skills, demonstrating sound judgment and problem-solving under pressure.

• Strong work ethic and self-initiative; ability to work under minimal supervision.

• Must have a comprehensive understanding of Occupational Health and Safety regulations.

• This position is a Safety-Sensitive position and has additional pre-employment requirements as identified in the Alcohol & Drug policy.

Operational Requirements:

• Flexibility to work a variety of shifts including hours and overnight when necessary

We would like to thank everyone for their application; however, only those being considered for an interview.

ATCO Gas is part of ATCO Ltd. With approximately , employees and assets of $ billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.