Bilingual French Relocation Advisor

Moving is stressful, but for CAF members, it’s a way of life. We are looking for Relocation Advisors who want to do more than just process paperwork. In this role, you are a lifeline for military families, turning high-stakes transitions into smooth journeys.

If you’re someone who thrives on helping others navigate complex information and wants a career with a real sense of purpose, you belong here. We offer a stable, professional office environment and a team culture that truly cares.


Hourly Rate: $21.63/hour
Schedule: Monday to Friday. Monthly rotational shifts between 8:00 AM and 8:00 PM.

Paid Training: 3 weeks (8:00 AM to 5:00 PM)
Contract Type: Full-time, temporary with the possibility of permanent transition.
Location: Ottawa, K1P 6M7 - Easily accessible by public transit (paid parking available).



Advantages
Purpose: Meaningful support for the Canadian Armed Forces and their families.
Growth: Become an industry expert in the CAFRD directive.
Culture: A vibrant, onsite office environment built on teamwork.
Training: 4 weeks of dedicated, structured onboarding for total confidence
Schedule: Monday to Friday; no weekends required.

Responsibilities
Main point of contact for members across phone, email, chat, and video, providing a warm and professional experience for every relocating member.

Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.

Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.

Navigate and interpret the Canadian Forces Relocation Directive. You will be the expert voice translating policy into actionable advice.

Qualifications
Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.

At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking was key.

This role requires English proficiency to serve our national/international clientele and collaborate with stakeholders outside of Quebec and across Canada.

To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021).

High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.

Ability to maintain high productivity and attention to detail during peak relocation seasons.

Summary
Ready to apply?

We are looking for dedicated professionals who are ready to commit to a rigorous training program and a rewarding mission. If you have the empathy to support a family in transition and the intellect to master complex directives, we want to meet you.

If you are interested, please apply to this posting and send your resume to andrea.francis@randstad.ca with the subject line BCSR Ottawa


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.