Customer Service Representative - Outsourcing

Position : Customer Service Representative-Outsourcing

Type : Full Time Permanent

Location : 970 Brock Rd, Pickering

Why work at RCT?

• Opportunity to support the vulnerable sector and make a difference in someone’s life
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
• Growth opportunities within department.
• Participate in performance reviews, recognition programs, service awards, office events and other celebrations

Position Responsibilities :

• Receive and dispatch orders in a timely manner
• Prioritize messages and calls according to urgency and importance
• Maintain a comprehensive record of communication
• Enter data in computer software and maintain logs and records as requested
• Address problems and requests by transmitting information or providing solutions
• Monitor the route and status of drivers / vehicles to coordinate and prioritize their schedule
• Provide drivers information regarding orders, traffic obstacles and other requirements
• Outsourcing of services in the most effective manner to meet daily requirements
• Communicate with drivers to remind of proper vehicle conditions and defensive driving
• Initiate action to improve performance
• Coordinate with internal departments as required

Position Qualifications :

• High school diploma or equivalent (GED)
• Minimum of 1-3 years dispatching experience considered an asset
• Excellent verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
• Flexible to work 42.5 hours a week between the hours of 9 : 00am to 6 : 00pm Monday-Friday (Shift 1) and 12 : 00pm-9 : 00pm Monday-Friday (Shift 2).

Rapid City Transportationo / b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.

If this sounds like you, we welcome you to apply!

Thank you for your application. Only candidates selected for interview will be contacted.

Rapid City Transportation o / b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity.

If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.