Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values Care, Commitment, Community, and Confidence.
Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day.
Hours of Operation
Call Centre Hours are Monday-Friday 8 am-8 pm
Shifts (7.5 hours per day) will fluctuate within these Call Centre hours
Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm
What you'll do
Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches
40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 25-30 per day)
60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note : no collections responsibilities in this position)
What you'll bring
1-2 years’ call centre experience
Billing / credit experience is an asset, but not required
Excellent telephone manner and interpersonal skills
Excellent written and oral communication skills
Ability to multitask in a fast paced environment
Ability to adapt quickly to change
Problem solving skills
Strong / accurate Data Entry Skills and ability to talk and type while navigating screens
Proficient in Windows applications
Specifically MS Excel and MS Word
What you’ll get
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Our vacation package starts at 4 weeks!
Exceptional Career Development opportunities.
We’ll support your professional development education.
Hybrid work model
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment, you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged.
This process applies throughout your career with Aviva Canada.
Account Analyst (Bilingual)
Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day. ...
Account Executive
B2B sales and account management preferred. ...
Business Analyst
We are looking for a Business Analyst with system integrations focus who will support our consultants as they guide and assist clients with the planning, design, build, training & implementation of Continuing Education & Workforce Development (CEWD) Lifelong Learning products (Destiny One & Lumens)....
Sales Development Representative
Sales Development Representative (Inbound & Outbound ). SaaS clients who are rapidly expanding their sales team based in Markham. In this role you'll own the incoming and outbound leads cycle and will be responsible for booking new demos by calling the existing pipeline customers, whilst providing t...
Administrative Assistant
Adecco in partnership with our client is currently seeking experienced Administrative Assistants to join their team on a 12 month contract. The role involves handling highly confidential information, providing administrative assistance to multiple managers, coordinating travel arrangements, and ensu...
Data & Reporting Analyst-[Remote]
This people centric company is currently looking to hire Data & Reporting Analyst to join their IT team, based out of their Calgary. As the Data & Reporting Analyst, you will be responsible to:. Perform data analysis to identify trends, patterns, and results in datasets and in alignment with stakeho...
Technical Sales Representative—Integrated Security Systems
The Technical Sales Representative reports to the VP of Sales and Marketing and has no direct reports. Technical Sales Representative: Integrated Security Systems. We are seeking a dynamic and motivated Technical Sales Representative specializing in integrated security systems to join our team. Deve...
Territory Account Manager (Wood Industry)
MediaEdge Communications – Territory Account Manager (Wood Industry). Cultivating new business opportunities and managing existing accounts. ...
Fraud Data Analyst
We're looking for a skilled Fraud Data Analyst to protect our mobile gaming ecosystem. Fraud Data Analysis & Investigation:. Clean, transform, and manipulate datasets to prepare them for analysis. Develop and maintain fraud monitoring protocols, proactively analyzing player data to uncover suspiciou...
Inside Sales Representative
As a Sales Representative, you'll command a pivotal role in propelling our company's sales trajectory. We are presently in search of a Sales Representative to fortify our thriving team in Etobicoke, ON. We are a continuously growing organization that supports an atmosphere of young, committed busine...