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Peak Dental Group
Dental Senior AdminPeak Dental Group • Calgary, Alberta, Canada
Dental Senior Admin

Dental Senior Admin

Peak Dental Group • Calgary, Alberta, Canada
30+ days ago
Salary
CA$19.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Location: Stoney Trail Dental.Schedule: Mon–Fri / Rotating evenings & Saturdays, Sundays.

Compensation: $19-35/hour + [benefits/bonus/parking].

Start Date: Immediately.

About the Role:We are seeking a confident, patient-focused Dental Administrator / Patient Care Coordinator to join our team. This role is ideal for someone who enjoys people, thrives in a fast-paced environment, and can professionally guide patients from inquiry to appointment to treatment acceptance. You will be the first point of contact for many patients and a key driver of an organized schedule and an exceptional patient experience.
Key Responsibilities:Patient experience & communication:
  • Welcome patients, manage check-in/check-out, and maintain a warm, professional front desk environment.
  • Answer phones, respond to emails/texts, and manage high call volumes with strong service standards.
  • Handle patient concerns respectfully and escalate appropriately when needed.
  • Collect feedback and support patient retention (reactivation and follow-up protocols). Get 5 Star Review.

Scheduling & coordination:
  • Book hygiene and doctor schedules strategically to maximize production and minimize gaps.
  • Manage confirmations, recalls, reactivation, waitlists, same-day openings, and cancellations.
  • Coordinate appointments across providers and ensure schedules stay on time.

Treatment coordination & financial conversations:
  • Present treatment plans and estimates confidently and clearly.
  • Verify insurance coverage, explain limitations, and set appropriate expectations.
  • Support predeterminations/estimates submission and follow-up (as assigned).
  • Collect payments, process transactions, and maintain accurate ledgers.

Administrative & systems:
  • Maintain accurate patient records, chart notes as required, and document conversations.
  • Manage referrals, incoming/outgoing records, and requests for transfers in accordance with clinic policy.
  • Support daily/weekly administrative checklists and operational standards.

Qualifications (Must-Have/Preferred):
Must-Have:
  • 1+ year experience in a dental front desk/admin role (or equivalent medical admin with strong dental interest).
  • Strong communication skills and confidence discussing schedules, fees, and treatment next steps.
  • High attention to detail and comfort with computers, multitasking, and deadlines.
  • Professional, positive attitude and accountability.

Preferred:
  • Experience with dental software (e.g., Akitu-1, Dentrix, Cleardent, Tracker, Power Practice, AbelDent—any is an asset).
  • Experience with Alberta dental insurance plans, coordination of benefits, and predeterminations.
  • Sales/treatment acceptance strengths and reactivation experience.

What Success Looks Like:
  • Patients feel welcomed, informed, and well-cared for.
  • Schedules are well-managed, gaps are filled quickly, and cancellations are reduced.
  • Treatment plans are clearly communicated and followed through.
  • Documentation is consistent, accurate, and timely.

Why Join Us:
  • Supportive team environment with clear expectations and training.
  • Growth opportunities for strong performers.
  • Competitive compensation and [benefits/bonus/educational support].

How to Apply:Please apply with your resume and a short note describing:
Your dental admin experience (software used), and A time you successfully handled a difficult patient or a high-stress front desk moment.
Jobs@peakdentalgroup.ca.

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