Accounting Support Specialist

Job Details

Description

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide technical and escalation support for accounting & assurance application software
• Assess incoming requests and resolve or escalate issues promptly to ensure effective support and business delivery
• Build strong professional working relationships with various stakeholders and team members
• Document troubleshooting steps, resolutions, and workarounds in the knowledge base
• Assist in preparing release notes, training materials, and user‑focused documentation
• Develop a strong understanding of application functionality from the user’s perspective to improve business processes
• Identify recurring issues and collaborate with the development or product teams to improve system stability and usability
• Contribute ideas to enhance operational workflows, user experience, or support processes
• Escalate complex or unclear issues with thorough documentation and clarity

Skills and Experience

• Strong knowledge and experience with accounting & assurance applications and/or financial services such as working paper systems, bookkeeping or payroll
• Experience with CRM/ERP platforms, or enterprise productivity tools
• Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
• Post‑secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experience
• Strong troubleshooting, analytical thinking, and problem‑solving skills
• Excellent communication skills with the ability to translate technical issues into language understandable by non‑technical users
• Demonstrated customer‑service mindset, a collaborative approach and ability to build professional relationships
• Experience with one or more of the following is considered a strong asset: Accounting or assurance workflows Tax preparation software ITSM platforms and structured support processes