Job Description
Reporting To :
Ontario Business Manager (OBM)
Key Accountabilities
- Consistently works with the National Cable Specialists team to ensure sales and margin targets are met
- Establish and implement strategic initiatives (Market, Product, Customer to further profitable growth of Division)
- Work cooperatively with teammates in the administration of sales transactions
Duties
- Ensure all job functions are performed in accordance to the NCS Intl Standard Practice Instruction (SPI) Manual;
- Provide outside sales support to drive new business opportunities with new and existing customers;
- Provide leadership for Account Manager (AM) team to ensure sales and margin targets are met;
- Work closely with AM team to develop meaningful strategies for key customers. Approach all queries as an opportunity to train leading to better future business decisions;
- Assist AM team with customer opportunities and / or concerns as required;
- Deal with every escalated customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Identify and help develop internal / external opportunities to further enable profitable sales growth of the department.
- Opportunities include but are not limited to product, customer, processes, resources, etc;
- Build strong customer relationships with senior management at key customer accounts;
- Build strong vendor relationships;
- Implement all vendor initiatives with sales team;
- Ensure employees have the tools and support necessary to do their job functions effectively;
- Coordinate and assist, when necessary , the various functions in office sales and administration, including :
- Providing pricing quotations to customers and following-up;
- Entering customer orders;
- Create, Implement, track and communicate KPIs employees;
- Provide market intel support to purchasing team;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to immediate director reports and manager teammates as deemed necessary;
- Maintain a system of effective communication between Mississauga Operations, Purchasing and Administration so that all parties are regularly updated with capacity challenges and service issues;
- Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
- Complete documentation and participate in NCS annual forecast meetings;
- Keep open line of communication with OBM on all significant successes and challenges;
- Collaborates with OBM on all significant changes that are required;
- Works closely with OBM when support is required;
- Participate in a weekly Ontario sales, administration and operations conference call;
- Performs any other duties as required by OBM.
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