Senior Tax Specialist

Application Deadline :

07 / 11 / 2024

Address : 250 Yonge Street

250 Yonge Street

Job Family Group :

Customer Shared Services

Responsible for fulfilling routine and non-routine tax reporting activities, internal business partner and / or external customer inquiries / requests, and or audit / reconciliation activities and solve more complex issues efficiently and effectively in accordance with Bank and Industry standards, focusing on up to a three month horizon for Nesbitt Burns, InvestorLine and Private Banking lines of business.

Follow procedures to resolve internal business partner and / or external customer inquiries / requests and issues. Act as a subject matter expert to the team.

Recommend / implement process improvements. Act as point of approval / resolution of escalated issues for more junior staff, where applicable.

KEY AREAS OF ACCOUNTABILITY

Product & Process Risk & Control Business Performance Management

ACCOUNTABILITIES

A. Product & Process

• Process and / or fulfill tax reporting activities, perform audit / reconciliation activities and / or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Resolve discrepancies / exceptions that frequently deal with non-routine situations, requiring further analysis.
• Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and / or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
• May resolve escalated work or issues from more junior staff, where applicable.
• Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support.
• Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and / or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
• Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new / revised products / services or processes.
• Provide on-the-job assistance and training to others, as requested.

B. Risk & Control

• Escalate issues that require resolution by more senior team members, as per guidelines.
• Identify potential risk situations / impact and make recommendations or escalate to the team lead / manager.
• Review transactions and requests for compliance with regulatory and Bank requirements, as required.
• Monitor production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalate to the team lead / manager as appropriate.
• Provide information for regulatory reporting and audit queries.
• Ensure all appropriate authorizations / approvals are obtained in accordance with policies and controls.
• Ensure adherence to all aspects of First Principles, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures P&Ps) for such things as potential conflicts of interest, safeguarding of customer information, trading in securities, anti money laundering, privacy and disclosure of outside business activities.
• Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps.
• Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

C. Business Performance Management

• Monitor service delivery performance, production processes and quality, providing reports to the team lead / manager for the purpose of optimizing operational effectiveness.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Align individual performance goals to team and organizational goals.
• Demonstrate and act on behaviours that are consistent with the "Being BMO" model.

AUTHORITIES

This role has the authority to :

• Troubleshoot / resolve most problems independently as per Letter of Authority / authority levels following established guidelines and procedures.
• Maintain appropriate audit trails.
• May problem-solve escalated issues from others, as appropriate.
• Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures.
• Prioritize work in accordance with policy and severity of service impact to minimize financial / customer impacts.
• Provide advice in the completion of processes within established guidelines and procedures.
• Ensure receipt of appropriate approvals / authorizations in accordance with P&Ps and controls.

CROSS-FUNCTIONAL RELATIONSHIPS

Internal :

• Team members
• Other business units re operational and customer service issues, projects, change implementation or system recoveries.
• Interaction with internal support regarding projects, change implementation or system recoveries.
• Lines of Business (InvestorLine, Nesbitt Burns, Private Bank) to provide daily support and assistance.

External :

• Suppliers, vendors and service providers
• Regulatory agencies
• Other financial institutions

SCOPE AND IMPACT

This job has direct or indirect impact on the following :

• Contributes to customer confidence and satisfaction by ensuring transactions and / or audit / reconciliation activities are processed accurately and on a timely basis.
• Contributes to customer retention by ensuring service quality in processing transactions.
• Contributes to Bank financial performance by responding on a timely basis to changing operating conditions to mitigate financial penalties and costs;

also ensures an appropriate balance between customer service and costs to minimize loss of revenue or customer dissatisfaction.

• Contributes to the mitigation of reputational risk and financial loss against such things as fraud, defalcation and / or financial penalties by ensuring compliance with Bank P&Ps and regulatory requirements.
• Contributes to the mitigation of costs / impacts associated with human errors by supporting proper on-the-job training of others.
• High volume and / or high-risk environment with strict timeframes that are time sensitive and subject to large penalties if timelines are missed.

KNOWLEDGE AND SKILLS

Knowledge :

• University degree / college diploma and 5 to 7 years work experience of T3, T5 and T5008 tax reporting.
• Solid knowledge of CRA regulations.
• Intermediate / Advanced knowledge in Microsoft Office, specifically Excel and Access.
• Good knowledge and understanding of the business unit's key products and services, processes and controls.
• Good understanding of the business unit's risk and regulatory requirement.
• Good knowledge of departmental systems and applications including Broadridge Processing System, Tax Form Plus and Global Plus is an asset.
• Canadian Securities Course is an asset.

Skills :

• Demonstrate strong analytical, and problem-solving.
• Strong prioritization and organization skills with excellent attention to details.
• Good relationship management skills.
• Excellent written and verbal communication skills.
• Strong investigation skills.
• Ability to multi-task in a fast-paced environment and meet deadlines.

BMO Financial Group thanks all applicants. We advise only those who qualify for an interview will be contacted.

Compensation and Benefits :

$44,500.00 - $82,500.00

Pay Type : Salaried

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit : https : / / jobs.

bmo.com / global / en / Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose : Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https : / / jobs.bmo.com / ca / en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters : BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property.

BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.