Systems Engineer

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters.

A Career at NTT Means :

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive and diverse working environment where you are free to be your best self.

We’re committed to building a people-focused environment where you can shine, no matter who you are.

• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview :

The Systems Engineer is a dynamic, business-minded, and analytical individual with strong technical and communication skills with proficiency in English (written and oral).

The individual will be responsible for collaborating with a diverse team of IT and business partners in analyzing, installing, configuring, and maintaining NTT Data server and storage infrastructure, as well as ensuring that security and compliance directives are strictly adhered to in the server and storage infrastructure.

The Systems Engineer performs a wide variety of functions including monitoring, evaluating, testing, installing, configuring and maintenance of the server and storage infrastructure to ensure performance meets or exceeds company and user expectations.

This individual is also required to provide direction, information and recommendations regarding server and storage services including new ideas on how to further optimize the environment with cost-effective solutions.

The Systems Engineer will be required to participate in the on-call rotation schedule to cover technical support outside of core business hours and is expected to work overtime above normal working hours to meet business requirements.

This position is hybrid (remote / onsite) and will require candidates to be onsite monthly based on business needs.

Key Responsibilities :

• Define server and storage requirements by working closely with business operations and customers, provision required servers and storage, then hand off infrastructure to application teams.
• Investigate and resolve server and storage access, performance, and capacity issues.
• Design and delivery of highly available and site resilient solution designs based on industry best practices and standards.
• Document solution designs and implementation procedures, and complete knowledge transfer of projects to the operation groups.
• Monitor server and storage systems by defining and configuring performance-based and capacity-based indicators and alerts.
• Perform regular maintenance of server and storage systems, apply security patches and bug fixes, and hardware and software upgrades.
• Participate in the evaluation and testing of new server systems and storage solutions.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.
• Troubleshooting malfunctions of server and storage systems to resolve operational issues and restore services with adherence to SLAs within a 7x24x365 operational environment.
• Follow established change management process.
• Coordinate with multiple internal and external stakeholders (including but not limited to Facilities, other IT Teams, IT Security, Compliance, Business Continuity and other Business and Vendor Primes) in order to accomplish business objectives in a timely manner.
• Maintenance of on premise and cloud infrastructure
• Any other duties as assigned by management.
• Migrate existing on-premises SQL databases to Azure SQL
• Migrate existing on-premises infrastructure to the cloud.

Technical Skills :

• Advanced knowledge with the Microsoft technology stack (Windows Server, SharePoint, SQL Server, and Active Directory)
• Advanced knowledge with VMware infrastructure virtualization
• Advanced knowledge of Cloud infrastructure (Azure)
• Experience with Terraform and Infrastructure as Code (IaC)
• Experience with on premise to cloud migrations
• Experience with DevOps and CI / CD (continuous integration / continuous delivery)
• Familiar with enterprise data protection and archiving technologies (Veeam)
• Familiar with enterprise storage technologies (Dell / EMC, Pure Storage)
• Familiar with IT disaster recovery process
• Familiar with PCI DSS compliance

Academic Qualifications and Certifications :

Bachelor's degree or equivalent in Information Technology or related field.

What else does NTT Data Offer? We’re glad you asked!

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Diversity. Equity. Inclusion. Unleashing the power of being unique.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

At NTT what you do matters. Because here YOU can.