Unit Claims Manager, Support (12-month secondment)

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Support, (12-month secondment) to join our growing team!

As Shared Admin Services, Unit Claims Manager you will have a big impact on the successful management of its operation. This role would be ideal for someone looking to progress their leadership career within Accident Benefits.

Working within our hybrid model, in-office location can be in either of the following offices; Toronto, or Mississauga,.

What you'll do here :

• Participate in the development and implementation of business plans and manage operations to achieve key business goals within Shared Admin Services
• Provide effective leadership, motivate staff and be responsible for hiring and delivering employee performance feedback
• Provide coaching on technical and professional skills for your team and facilitate continuous learning by building robust development plans for your employees
• Develop, recommend, and implement management and / or organizational initiatives to support company strategies including changes to organizational structure and process / technology improvements
• Conduct Quality Review monthly and provide feedback and / or training
• Monitor and ensure service level compliance and report regularly on productivity, service and specific goals and objectives
• Reallocate resources when required and demonstrate flexibility in tasks completed
• Maintain a respectful and productive business relationship with vendors, service providers, legal firms and internal client groups

What you bring to the table :

• Proven leadership skills, taking initiative and the ability to coach and develop others
• Experience with effective collaboration across the organization
• Excellent communication and interpersonal skills with all levels of staff
• Excellent customer service skills
• Proficient at multi-tasking and prioritizing
• Ability to work in a constantly changing environment
• Analytical skills to deal with policy, legal and regulatory interpretation and implementation
• University Degree or any combination of training and experience deemed relevant for the role.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.