Call Center Representative

Signal Crew Comms

Vancouver, Canada

$500-$900 a week (estimated)

Full-time

Job Title : Call CenterRepresentative

Overview :

We are seeking a reliable and motivated Call CenterRepresentative to join our dynamic team. The ideal candidate willbe responsible for handling inbound and outbound calls providingexceptional customer service and resolving inquiries or concernsefficiently.

As a Call Center Representative you will serve as thefirst point of contact for customers offering assistanceinformation and support to ensure a positive customerexperience.

Responsibilities :

Respond promptly to customer inquiries andprovide accurate information about products services andpolicies.
Assist customers with placing ordersprocessing returns and resolving product or servicerelatedissues.
Follow communication scripts andprocedures to ensure consistency and adherence to companystandards.
Maintain a comprehensiveunderstanding of company products services and promotions toeffectively address customer needs and inquiries.
Meet or exceed individual and team performance goalsincluding call handling metrics customer satisfaction scores andsales targets.
Collaborate with team membersand departments to improve processes share best practices andenhance the overall customer experience.
Uphold confidentiality and security standards whenhandling sensitive customer information.

Qualifications :

High school diploma or equivalent; additionaleducation or training in customer service is a plus.
Excellent communication skills both verbal and writtenwith a clear and professional phone demeanor.
Strong active listening skills and the ability toempathize with customers to understand their needs andconcerns.
Proficiency in basic computerapplications and data entry with the ability to navigate multiplesoftware systems simultaneously.
Ability towork independently with minimal supervision and as part of a teamin a fastpaced environment.
Flexibility towork varied shifts including evenings weekends and holidays asneeded.

6 days ago

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