Administrative Assistant

Job Description

Job Description

Position Title : Operations Officer III

Pay Rate : $ 22.50 per hour

Start Date : November 4, 2024

Contract Duration : End of May 2025

Extension possible : yes

Conversion Possible : yes

Schedule : Monday to Friday, rotational 8am to 4pm OR 10am to 6pm

Work Type : Hybrid- 3 days onsite, any days (currently)

Location : Edmonton, AB,

Interviews : 1 round interviews

Training : 2 to 3 months

Training Schedule : 100% onsite, Monday to Friday 8am-4pm

Parking : Paid parking available downtown

SUMMARY OF DAY TO DAY RESPONSIBILITIES :

When a deal is presented to them, ensure all steps have been taken

Activate the file through the systems

Process payments

Reach out to solicitor or branch partner for confirmation

Review documents that come in for accuracy

MUST HAVE : MS office

MS office

Strong attention to detail and accuracy

Customer service / relationship management skills

Strong communication skills

Meeting SLA

Data entry

NICE TO HAVE :

Banking / Accounting experience

Real estate / Law experience would be great

EDUCATION : Undergrad or college diploma (nice to have) or relevant experience (1 to 3).

Department Overview

Provide a broad range of operational support and perform general to specialized transactions and / or other processing activities for own Operations function.

Job Details

Customer :

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

We thank you for your interest in the position, however, only those who are qualified will be contacted

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.

We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.

We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.

Company Description

At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.

We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.

Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.