Job Description
Job Description
Position Title : Operations Officer III
Pay Rate : $ 22.50 per hour
Start Date : November 4, 2024
Contract Duration : End of May 2025
Extension possible : yes
Conversion Possible : yes
Schedule : Monday to Friday, rotational 8am to 4pm OR 10am to 6pm
Work Type : Hybrid- 3 days onsite, any days (currently)
Location : Edmonton, AB,
Interviews : 1 round interviews
Training : 2 to 3 months
Training Schedule : 100% onsite, Monday to Friday 8am-4pm
Parking : Paid parking available downtown
SUMMARY OF DAY TO DAY RESPONSIBILITIES :
When a deal is presented to them, ensure all steps have been taken
Activate the file through the systems
Process payments
Reach out to solicitor or branch partner for confirmation
Review documents that come in for accuracy
MUST HAVE : MS office
MS office
Strong attention to detail and accuracy
Customer service / relationship management skills
Strong communication skills
Meeting SLA
Data entry
NICE TO HAVE :
Banking / Accounting experience
Real estate / Law experience would be great
EDUCATION : Undergrad or college diploma (nice to have) or relevant experience (1 to 3).
Department Overview
Provide a broad range of operational support and perform general to specialized transactions and / or other processing activities for own Operations function.
Job Details
Customer :
- Execute more complex transactions and overrides accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
We thank you for your interest in the position, however, only those who are qualified will be contacted
Inclusion and Equal Opportunity Employment
Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Native American status or any other legally-protected factors.
We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.
Company Description
At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.
We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.
Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.
Company Description
At Prime Hires our mandate is simple provide top-tier talent to our clients and unsurpassed career opportunities to our candidates while ensuring the best fit for both.
We are perfectionists who excel at working to ensure we have a perfect match. With experience spanning almost 3 decades and offices across North America, we have built our reputation on the strong relationships and trust of our clients and candidates.
Our expertise is in Temporary, Contract and Permanent placements in Finance, Accounting, Administrative & Clerical, Office Operations, Contact Centre, and Technology.
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