Manager, Global Operations Business Transformation

Job Description

The Global Operations Business Transformation Manager reports into the Director, Global Operations Strategy and supports all aspects of Global Operations on crafting, planning and execution of strategic initiatives.

This role will also support the crafting and managing the Operations story across all Manulife businesses and teams. In this role you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting and presentations, KPI planning and forecasting, as well as execution of strategic projects.

You will build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals.

The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions.

The team works closely with various leaders in other teams across the organization including other business strategy teams, Finance, Marketing, Contact Centres, HR and Procurement to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).

Responsibilities

• Develop ongoing reporting and presentations to communicate key messages and metrics both within Global Operations and the larger Manulife Operations organization
• Support board reporting and other executive internal / external reporting functions.
• Propose additional methods to improve against highly visible strategic KPI’s and objectives
• Provide analytical support and oversee project execution for strategic initiatives
• Leverage internal support partners to enable achievement of overall Global Operations goals (Marketing, Digital, Finance, HR, Talent, Risk)
• Work across different teams and with all levels of management to form relationships and business knowledge
• Fulfill business advisory role in supporting management across Operations in the development of strategy
• Manage complexity across a range of issues prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations

What we are looking for

• At least 5 years of related business experience gained from financial institutions, corporate development, strategic consulting, investment operations, project management or similar experience
• Self-starter and team player with a high level of initiative, strong work ethic and the ability to gather, synthesize, organize, and report information
• Excellent written, verbal, and interpersonal skills needed to engage with different levels of leadership and effectively influence partners
• Strong computer skills in Microsoft Office applications, particularly Excel and PPT
• Resilient delivery mind-set with a strong execution focus
• Self-directed, organized and works well with complexity
• Flexible, steady under pressure and willing to switch gears
• Collaborative and transparent working style
• Comfort in leading and influencing without formal authority

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.