Customer Service Supervisor

How would you like to work with the happiest customers on earth? People in love are the happiest people on earth, and they’re also our everyday customers!

Are you looking to add some sparkle to your career? If so, look no further!

We are currently looking for our next superstar to join our customer service team and the Spence family!

What we offer

• Attractive compensation packages
• Extended health benefits for all full-time Employees
• Amazing employee, friends & family discounts on our products
• A variety of Learning and Development resources
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Regular celebrations & employee incentive programs
• Team building events and activities
• Opportunity to grow within the company
• Continuous on the job training, support and mentorship

The Role

Our Customer Service Supervisor is responsible for all administrative, data entry and financial handling and accuracy within the store.

They professionally act as the first and last point of contact for clients on the phone or in person within the store. In the showroom they will follow the Spence selling system while working with clients, if consultants are unavailable.

• Responsible for greeting our clients, handling all payments / transactions, answering incoming phone calls and emails, assisting in basic store maintenance and cleanliness, showroom upkeep and merchandising, and supporting the Sales Consultants and Management as needed.
• Working closely with the Store Leadership to ensure store standards and business operations are running smoothly.
• Efficiently and professionally responding to any correspondence relating to company business.
• Training and development of Sales Support Associates and ensuring all staff have thorough knowledge and are in compliance with Spence policies and procedures.
• Follow company process on performance managing part-time associates and work with the Store Director to provide coaching and creating necessary action plans.
• Creating and managing monthly schedules for the Sales Support Associates and ensuring scheduled hours do not exceed allotted hours.
• Responsible for recruiting and on-boarding new Sales Support team members and ensuring all new staff are trained properly and follow and understand all steps in the training process.
• Addresses customer complaints and feedback quickly and professionally in line with company guidelines to maintain an excellent customer experience.
• Effectively maintains operational functions of the store.
• Responsible for shipping and receiving of inventory and orders. Following all company guidelines regarding inventory control.
• Maintaining supply inventories, and conducting physical inventory cycle counts and alerting management of any discrepancies.
• Support Store Leadership with ensuring all company controls and procedures are maintained in regards to safety and loss prevention.

This is a full-time position, requiring 40 hours of work per week. As this is a leadership role, we are seeking someone with a flexible schedule, including availability for working evenings and weekends.

A few things we hope you have...

• Strong organization skills with the ability to multi-task
• Attention to detail and problem solving skills
• Excellent time management skills and the ability to prioritize work
• Proficiency in MS office
• Excellent written and verbal communication skills
• Customer Service experience 1+ year(s)
• Administrative / Reception experience 1+ year(s)
• Management / Supervisory experience 1+ year(s)

Compensation

$21.00 / Hourly