Front Office Clerk - Casual

We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continue to this day.

In Victoria, where our Corporate Office is located, our people are privileged to live and work on the unceded traditional territories of the Lək̓ʷəŋən peoples, and the Esquimalt and Songhees Nations.

Location : Victoria, BC

Employment Type : Casual

Union : MOVEUP

Monthly Salary Range : MoveUp Group 05 , MIN $25.58 - MAX $30.70 is available through annual general wage / step increases.

Recruitment Range : MIN $4,171 STEP 3 $4,636.

Placement in the salary range is determined by an assessment of knowledge, skills, experience and ability of the candidate to meet the key requirements of the job.

In exceptional cases, candidates may be hired above the recruitment range, provided agreement is reached with the Union.

Closing Date (MM / DD / YYYY) : 12 / 01 / 2024

Are we right for you...

We’re passionate about people and creating sustainable, safe and affordable public transit solutions to residents across BC.

We are an organization that has a people-first approach and considers people first in every business decision that we make.

We are part of the solution and what we do matters; from fighting climate change with battery electric buses, to affordability through cost effective transportation, to connecting remote communities, we bring the heart, soul and innovation to public transportation.

It’s an exciting time to be in public transportation sector and we’re looking for a creative and passionate people to join our team.

Not only would you be joining an engaged organization but you’d also get to enjoy flexible work arrangements, extended benefits and a pension plan as just a few of the benefits BC Transit employees are eligible for.

Keep reading to find out if this role is meant for you!

What you'll be doing...

This is a Casual position meaning your work will be on-call in nature covering scheduled vacation and sick coverage as it comes up.

This means you will be required to pick up shifts on short notice.

Reporting to the Supervisor, Customer Service Analysis, the Front Office Clerk provides a range of administrative and program support services for three key customer service-oriented programs Reception, Lost and Found and Internal Services.

BC Transit’s Customer Relations Department plays a crucial role in providing customer service support to our customers. Our team interacts with customers through telephone communication, responds to customer inquiries via email, addressing customer concerns and feedback on social media platforms, as well as in-person through our Reception, Lost and Found and Transit Ambassadors out on the road.

Our team of trained professionals manages interactions with customers ensuring their satisfaction.

By collecting feedback from customers, we are then able to analyze trends to gauge customer satisfaction levels and areas of concern.

This allows BC Transit the opportunity to identify areas for improvement by making data-driven recommendations to other departments within BC Transit.

For additional information about the full accountabilities of this position please review the Front Office Clerk Job Description.

What you'll bring to the table...

We value lifelong learners and have found the following combination of education and experience allows people to be successful in this role :

• Experience dealing with the general public, in-person, on the telephone and via email in a customer service focused and fast paced environment
• Experience with financial transactions / activities (e.g. using Monaris, petty cash reconciliation, checking accuracy of financial documentation etc.)
• Excellent verbal and written communication skills with the ability to establish effective relationships with the public, employees and a variety of internal and external stakeholders
• Experience with word processing, spread-sheets, databases and other standard computer applications (e.g. MS Word, Excel, Outlook, PowerPoint)
• Knowledge of the Victoria transit system an asset

What we'll bring to the table...

Membership in a gold plated defined benefit pension plan, meaning it’s the best in the Province and one of the best in the country;

putting you in a strong position when it comes time to retire when you reach 50% of your yearly maximum pensionable earning (YMPE) in a calendar year.

• Access to fitness and lifestyle centers to help you take care of your physical fitness and health.
• Various programs that support employees such as an Employee Assistance Program and health and wellness initiatives and events aimed at fostering your mental health.
• A corporate learning and development program to help you in continuous career growth
• An employee recognition program where we all recognize each other's successes (not just your Leaders!).
• A social club that gives you access to events throughout Victoria.

What next steps could look like...

• Interviews will take place in December 2024.
• An assignment or presentation may be included as part of the recruitment process.
• The position requires the completion of a Criminal Record Check or Vulnerable Sector Search.
• An eligibility list may be established for future full time regular and full time temporary vacancies
• If you have a disability that requires an accommodation during any stage of our recruitment process, please contact careers@bctransit.

com to let us know how we can assist you.

BC Transit is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities.

If the organization identifies this position as a reasonable accommodation for an existing employee, all candidates will be notified as soon as reasonably possible.

At BC Transit, we are dedicated to building a diverse, inclusive, and authentic workplace; if you’re excited about this role and you have a combination of education and experience that you feel would fulfill its requirements, we encourage you to apply.

In keeping with this belief, we do not discriminate on any basis. Should you require any accommo dation or have questions, please let us know.