Client Service Supervisor- Family Centre

Hours of Work : Monday - Friday, days and evening shifts. Must be available to support the program in an on-call capacity once every four weeks.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families.

To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Family Centre

How You Will Make an Impact

The successful candidate will extend our mission to our clients, visitors, and staff by providing timely support to the team and its functioning, while also ensuring client care and Program standards are being upheld.

This particular role places emphasis on leadership and supporting the direct service staff with day-to-day tasks. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

In addition to front line shelter duties, this position requires leadership in the following areas :

Providing support on the floor for co-workers, included but not limited to :

Debriefing,

• Co-facilitating,
• Conflict resolution,
• Crisis intervention
• Taking initiative with client flow management and task assignment throughout a shift
• Facilitating client decision-making
• Facilitating team building, group cohesion, and promoting a positive staff culture
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Minimum 3-years related experience or equivalent combination of education, training and experience.
• Previous supervisory experience an asset.
• Post-Secondary education in social work or related field.
• Outgoing and adaptable in working in a fast paced and changing environment.
• Creativity and flexibility in achieving desired outcomes.
• Hospitable in dealings with clients and other key stakeholders.
• Available and responsive to the needs of others.
• Respectful and compassionate demeanor.
• Excellent verbal and written communication, computer, interpersonal, and organizational skills with a demonstrated ability to work productively both independently and as a member of a team.
• Fluency in a 2nd language is an asset.
• CPR certification or willingness to be certified is required.
• Valid G Driver's license required.
• Demonstrated knowledge of crisis intervention, de-escalation strategies and interventions, and an ability to remain calm in crisis situations.

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework.

We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you need accommodations, please contact Human Resources at .

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.

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