National Contract Manager, PCVRS

Job Opportunity : National Contract Manager, Partners in Canadian Veterans Rehabilitation Services (PCVRS)

Status : Permanent Full-time position; Director Level Role

Location : Hybrid / GTA Required

Reports to : VP, Veterans Services, Lifemark Health Group

Are you someone who is deeply passionate about healthcare and being a part of improving healthcare outcomes? Does that idea of driving service delivery excellence for the benefit of Canadian Veterans evoke excitement?

Do you thrive in a dynamic and challenging environment and are you eager to make a meaningful impact? If so, we invite you to join our team as the National Contract Manager leading the delivery of the Rehabilitation Services and Vocational Assistance Program (RSVP) in collaboration with Veteran Affairs Canada (VAC).

About Lifemark Health Group :

Lifemark Health Group is a proudly Canadian, national healthcare company delivering over 25 years of service excellence in community rehabilitation services, workplace health and wellness, and independent medical assessment services.

With over 5000 employees across the country, we are one of Canada’s largest and most comprehensive healthcare service providers.

In 2022, we merged with Shoppers Drug Mart, starting our journey to build a comprehensive, coordinated, and connected network of health care services to help Canadians live life well’.

About PCVRS

Partners in Canadian Veterans Rehabilitation Services (PCVRS) is a Joint Venture partnership between Lifemark and WCG. WCG is a social impact organization with great people who have expertise in and a passion for enabling better lives.

Since 1994, we have developed and delivered life-changing employment and rehabilitation services for over 250,000 Canadians, including Veterans, with diverse needs.

PCVRS was formed in 2021 when it began a multi-year contract to provide an interdisciplinary program that provides Veterans with timely access to a wide range of medical, psychosocial and vocational rehabilitation services across Canada.

PCVRS is committed to delivering the RSVP in partnership with VAC, together enabling Veterans to live better lives.

We believe Veterans and their families deserve to fully participate in their life after service and achieve their full potential in all domains of well- are on a mission to ensure Participants of the Rehabilitation Program receive best in class, comprehensive, consistent, outcome focused care that optimizes their ability to engage in their life at home, in their community, or in their workplace.

Our values of Compassion, Access, Respect and Excellence for the foundation and guide the approach to our work.

Role Overview :

We are seeking a talented National Contract Manager who will be responsible for ensuring the successful delivery of the RSVP contract.

The successful applicant will work closely with Divisional Directors, Senior Leaders at both WCG and Lifemark to oversee and provide leadership to ensure consistency and quality / service excellence.

In this critical role, the successful incumbent will also work closely with representatives at Veterans Affairs Canada (VAC) to deliver the RSVP.

Key Responsibilities :

Relationship with Veteran Affairs Canada : Be accountable for achieving VAC’s interests in the delivery of this Rehabilitation Program.

Working collaboratively with VAC, as well as with PCVRS service delivery and contract administrative personnel to ensure successful program delivery.

Responsible to identify, develop, approve, and implement any requirements for adjustment to services or service delivery to ensure ongoing alignment.

Service Delivery Oversight : Be responsible for the overall management of PCVRS’s contract commitments for delivery of the RSVP.

Working closely with Directors of Service to develop and manage through all phases of the program. Deliver and provide regular status reports related to service delivery.

Schedule & attend regular meetings to review and confirm on-going levels of service alignment with the legislative and regulatory framework of the contract.

• Oversight of Contract Administrative Unit : Working closely withDirector of Contract Administration, maintaining current knowledge of contract requirements, system requirements and status of overall contract activities.
• Contract Liaison : Working closely with Senior Leadership Committee, Advisory Committee, Divisional Directors and other internal / external stakeholders to gain insights and make decisions.

Will participate in all aspects of contract delivery, including attending regular meeting to review and confirm ongoing levels of service delivery and contract KPI’s.

Managing Contract Performance - Ensure performance in accordance with Performance Standards and oversee the Performance Excellence Strategy.

Manage performance, monitoring and reporting related to the delivery of Rehabilitation Services in accordance to Performance Standards.

Operational Planning : Support modeling, budgeting and forecasting to meet fluctuating volumes of referrals. Work closely with clinic operations leadership and managers of service delivery to meet the needs of the business through supporting operational improvement initiatives.

Working collaboratively to solve problems and remove barriers to service delivery

Building and Strengthening the PCVRS Team : Foster commitment, while building team spirit, pride and trust amongst team members.

Monitor and maintain a high level of personnel competency and continuity. Ensure all personnel have the appropriate knowledge and qualifications when providing rehabilitation services

Qualifications :

Min 5 years of cumulative experience establishing and managing the delivery of Interdisciplinary health and rehabilitation services.

This must include experience in co-ordination, oversight, quality assurance and monitoring of the delivery of services to Participants.

• Must hold or maintain at least one (1) of the following qualifications : Health Administration (e.g. Certified Professional Administrator (P.
• Adm), Masters in Health Administration (MHA), Master of Public Health (MPH), Master of Public Administration (MPA));
• Program Management (e.g. Program Management Professional (PgMP), Portfolio Management Professional (PfMP);
• Financial Accounting or Financial Management (e.g. Certified Public Accountant (CPA), Certified in Financial Management (CFM), etc.); or
• Bachelor’s Degree or higher
• Proven success in building relationships both internally and externally
• Results and customer service focused
• Proven experience ensuring team effectiveness and success in providing leadership to achieve excellent outcomes
• Demonstrated enthusiasm, integrity and strategic orientation in pursuit of PCVRS goals
• Excellent communication skills and computer skills
• Employment conditional on obtaining Federal Government Reliability Status security clearance.
• Strong command of English language required; bi-lingual is preferred

What We Offer

• An opportunity for you to leverage your expertise to improve the delivery of Rehabilitation Services for Canadian Veterans
• Competitive salary
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities to enhance your skills and career growth

A diverse and inclusive workplace with a track record of high employee engagement and teamwork. Lifemark welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Lifemark promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups : Indigenous peoples, Newcomers to Canada, and Visible minorities.

Apply today!

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