Description
- Maintain clear communication with customers and stakeholders throughout the process
- Provide expert advice and troubleshooting for customer service requests
- Develop repair scopes and estimates, ensuring timely completion
- Manage warranty repair processes and compliance with service policies
- Coordinate with stakeholders to plan and schedule service jobs effectively
Qualifications :
- 2+ years' experience in technical service, preferably with Caterpillar products
- Technical training in Heavy Equipment Technician (HET) or similar field is preferred
- Strong communication skills, both verbal and written
- Mechanical aptitude and project management experience
- Proficiency in Microsoft Office applications, particularly Access, Excel, and Word
Note :
- Working out of our Surrey location
- 7x7 Rotational schedule, 12 hour days
- Permanent, full-time position with competitive salary
- Comprehensive benefits package and retirement savings options
- Training opportunities provided to learn about CAT equipment
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities.
If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
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