Remote Customer care Jobs in Surrey, BC

Detailed Overview

In accordance with the Mission and Values of Fraser Health, the Health Care Assistant, Residential Care works collaboratively and in partnership with the interdisciplinary team in the provision of person-centered care to diverse populations promoting resident/client choices, individualized routines, resident/client and family involvement in care decisions and continuity and consistency of care. Following an established, individualized care plan, the Health Care Assistant provides person-centered care by assisting residents/clients in activities of daily living. Encourages and assists as necessary with toileting, bathing, skin care, grooming, dressing and personal laundry. Participates, as a member of and in collaboration with the interdisciplinary team, in the organization and implementation of established leisure activities as outlined in the care plan; encourages resident/client participation, within the resident's/client's abilities and informs residents/clients, families and volunteers of daily plans. Makes tea, coffee, toast, sandwiches and assists residents/clients who require help with their dining experience. Responsibilities Following an established, individualized care plan, provides person-centered care by assisting residents/clients in activities of daily living. Encourages and assists as necessary with toileting, bathing, skin care, grooming, dressing, personal laundry and mobilizing residents/clients. Participates, as a member of and in collaboration with the interdisciplinary team, in the organization and implementation of established leisure activities as outlined in the care plan; encourages resident/client participation, within the resident's/client's abilities and informs residents/clients, families and volunteers of daily plans. Demonstrates actions and movements to residents/clients and encourages the involvement of family members and volunteers in specific, appropriate 1:1 activities with individual residents/clients as per the care plan. Observes any changes in resident's/client's behaviour and abilities, cognitive skills and program participation and documents and reports the observed changes to the interdisciplinary team members as appropriate. Performs procedures such as taking temperature and weight as directed. Obtains laboratory specimens. Utilizes mechanical aids such as lifts, wheelchairs and stretchers in order to transfer and position residents/clients in comfortable and therapeutic body positions. Performs limited food preparation such as heating prepared food according to Hazard Analysis Critical Control Points (HACCP); including such activities as making tea, coffee, toast, and assists residents/clients who require help with their dining experience. Welcomes new residents/clients and their families by orientating them to the physical environment, routines, staff, volunteers and other residents/clients. Participates in interdisciplinary team meetings, inservices, team and family conferences and other meetings/committees as assigned. Provides input on the effectiveness of programs and routines and makes suggestions for changes and new programs to the interdisciplinary team. Cleans and maintains equipment as needed. Reports unsafe, malfunctioning equipment, hazardous conditions, general maintenance needs and supply needs to appropriate staff. Performs other related duties as assigned. Qualifications Education and Experience Grade 10, graduation from a recognized Health Care Assistant Program or an equivalent combination of education, training, and experience. Food Safety Certificate Level 1. Skills and Abilities Ability to communicate effectively both verbally and in writing. Ability to deal with others effectively. Ability to teach. Ability to organize work. Ability to operate related equipment. Physical ability to carry out the duties of the position. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.