Personal Care Specialist (12 Month Contract)

Innomar Strategies
British Columbia, BC
$16 an hour (estimated)
Remote
Full-time
Temporary

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities :

  • Key point of contact for patients
  • Contact patients to gather information and educate patients on program services
  • Be a reimbursement expert in his / her assigned caseload territory
  • Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
  • Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
  • Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
  • Manage all aspects of coverage to maximize and maintain prescription drug coverage
  • Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
  • Coordination of prescriptions (initial and renewal)
  • Adverse Event reporting
  • Ad hoc duties as assigned

Experience and Educational Requirements :

Requirements :

  • Bilingualism (English / French) is an asset (requirement for province of Quebec)
  • Experience in a customer service setting

Assets :

  • Post-secondary education certificate, diploma, or degree an asset
  • Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
  • Experience in a Customer Service setting
  • Comprehension of medical information
  • Knowledge of public, private and federal reimbursement an asset
  • Previous work using a CRM system an asset
  • Project management skills
  • Knowledge of SalesForce.com an asset
  • Previous work in health insurance experience an asset
  • Previous work in pharmacy an asset

Minimum Skills, Knowledge and Ability Requirements :

  • Exceptional customer service skills and phone etiquette
  • Detail and result oriented
  • Strong analytical and organizational skills
  • Excellent time management skills & sense of urgency
  • Ability to collaborate effectively with program associates
  • Ability to work autonomously in a remote setting
  • Ability to manage multiple tasks and priorities at once
  • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Strong computer skills and knowledge of Microsoft Office
  • Ability to adapt to change and ambiguity
  • Adhere to Performance Standards and Procedures required by the program

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

30+ days ago
Related jobs
Innomar Strategies
Surrey, British Columbia
Remote

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. Regularly interacts with insurance companies, pharmacies, and other ...

Promoted
Rogers
Squamish, British Columbia

Producer - Rogers TV (12 month contract). Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a mo...

MacDonald Search Group
Vancouver, British Columbia

MacDonald Search Group is proud to partner with a Vancouver area success story in the consumer packaged goods industry in their search for an HR Manager to join their team for a one year contract. ...

Prospera Credit Union
Maple Ridge, British Columbia

You will be a leader in holistic relationship management practices and bring your highly developed process for proactive outreach, pipeline management, and engagement of our line of business specialists to meet our member financial needs. We care deeply about our members and our employees, and we wa...

Siemens
Vancouver, British Columbia

From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. Opportunities to advance your care...

Visier, Inc
Vancouver, British Columbia

The base pay range for this position in Canada is $95,000-$125,000 / year + Bonus. ...

Sobeys
Burnaby, British Columbia

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 12 month contract opportunity as Human Ressource Business Partner. Embark on a rewarding career with Sobeys Inc. Our family of 128,000 employees and franchise affiliates sha...

Scotiabank
Kelowna, British Columbia

You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, yo...

ProPharma Group
Canada

Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment...

Rogers Communications
Squamish, British Columbia

Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, y...