Description
- Maintain clear communication with customers and stakeholders throughout the process
- Provide expert advice and troubleshooting for customer service requests
- Develop repair scopes and estimates, ensuring timely completion
- Manage warranty repair processes and compliance with service policies
- Coordinate with stakeholders to plan and schedule service jobs effectively
Qualifications :
- 2+ years' experience in technical service, preferably with Caterpillar products
- Technical training in Heavy Equipment Technician (HET) or similar field is preferred
- Strong communication skills, both verbal and written
- Mechanical aptitude and project management experience
- Proficiency in Microsoft Office applications, particularly Access, Excel, and Word
Note :
- Working out of our Surrey location
- 7x7 Rotational schedule, 12 hour days
- Permanent, full-time position with competitive salary
- Comprehensive benefits package and retirement savings options
- Training opportunities provided to learn about CAT equipment
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities.
If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
Customer Service And Sales Support Representative
We are seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team! As our Customer and Sales Support Representative, you'll be responsible for providing top-notch customer service, resolving customer inquiries, and supporting our sales tea...
Senior Technical Support Representative
Mentor and guide Junior and Intermediate support representatives, providing regular training sessions and support. FISPAN is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Ou...
Technical Sales Representative
This Follow up will be used to ensure Satisfaction for Customers who have purchased equipment and thus offer new services. ...
Customer Service And Sales Support Representative
Our day to day includes contacting the members that have requested our services, reviewing their benefits and options over a Zoom/Video call and helping them complete their application for enrollment. As a valued team member, you will engage with multiple clients throughout the day, delivering unpar...
Customer Service And Sales Support Representative
This position will work with multiple clients through-out the day providing outstanding service and product knowledge. We are looking for representatives to develop long term relationships with clients and meet them where they are most comfortable: their homes via Zoom Virtual Calls. ...
Customer Service And Sales Support Representative
We are looking for a Customer Service & Sales Representative to be a crucial part of our team. Qualifications: Experience in a Customer Service role Excellent verbal and written communication skills Self driven & motivated Coachable Skills: Excellent people skills bo...
Technical Sales Representative - Pumps - After Market Sales/service
Candidate Background Occupational Categories.Engineering/ Manufacturing/ Production/ Operations.University - Associate's Degree/Graduate Diploma/2 Years.Base Salary $75,000 + Bonus + Company Vehicle.Candidate must be located near Vancouver.Diploma or degree in Mechanical Engineering or equivalent ex...
Service Support Representative
Provide expert advice and troubleshooting for customer service requests. Manage warranty repair processes and compliance with service policies. Coordinate with stakeholders to plan and schedule service jobs effectively. ...
Technical Customer Support Specialist - Vancouver
The ideal candidate for this IT Support Specialist role is an excellent communicator who is organized, adaptable to rapidly changing priorities, and passionate about delivering exceptional customer service to internal staff. Our client is seeking a skilled IT Support Specialist to join their IT team...
Customer Service Sales Representative - EARN UP TO $24/hr
Prime Apex Acquisitions is looking for customer service sales representatives to support on-site and in-person community fundraising campaigns and create a significant social impact on behalf of charities and non-profit organizations. Experience in sales, fundraising, hospitality, or public relation...