Office & People Operations Coordinator

Office & People Operations Coordinator

Location : Vancouver, BC

Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships.

We believe in impactful and innovative work : our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together.

Join us to see how we’re building one of the best workplaces in Canadian tech!

We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific.

That starts with outlining our hiring process so you know what to expect every step of the way click here to learn more :

Are you skilled in providing comprehensive support to enhance employee experiences and streamlining office operations? If you’re a people person with a team above all else mentality and eagerly looking to support in-office and remote team members, then we have the role for you! We’re looking for an Office and People Operations Coordinator to join us at Thinkific.

As an Office and People Operations Coordinator, you’ll oversee the daily office operations while providing support to the People team.

You'll be the on-site point person managing office access, equipment, supplies, and liaising with facility vendors. This is a great opportunity for both administrative or HR professionals, whether you are just starting your career or already have experience, to gain exposure supporting the full employee life cycle.

You are a tech-savvy, organized multitasker skilled at prioritizing in a fast-paced setting. Excellent interpersonal abilities to build positive relationships are key.

This role is hybrid, requiring 2-3 days per week on-site at our headquarters in Vancouver, BC . We understand the importance of flexibility and expect the successful candidate to effectively manage their schedule, accommodating potential weeks with increased on-site presence of up to 5 days.

We support remote work and work-from-home for this role as schedule permits.

Your goal will be to oversee the daily office operations and support our People team to create positive employee experiences.

Here’s how you’ll accomplish this :

Office Coordination

• Respond to and resolve team member Facilities and Events requests, coordinating with vendors as needed
• Lead the Occupational Health & Safety (OHS) Committee
• Act as the main point of contact with our building manager and all office vendors such as our beverage and snack suppliers
• Support our office security monitoring by managing alarm codes, coordinating vendor visits, and distributing access cards for new team members
• Act as the first point of contact for team members in our Office Slack channel, responding to questions and sharing updates

Employee Experience Support

• Oversee hybrid and in-office events planning and setup, including our monthly Thinker Thursday social event, and manage all other requests to host in-office events
• Be an active participant in Kulture Skuad, our internal events planning committee
• Support the planning and execution of our annual company-wide Kickoff

People Operations Support

• Respond to and resolve our Recognition & Care requests, coordinating team member gifting as needed
• Create great new hire experiences, including sending welcome gifts, arranging first time in-office visits, and scheduling and facilitating onboarding sessions
• Proactively create and maintain documentation for new and existing processes and programs, while actively identifying efficiencies and opportunities for improvements
• Assist with People Operations administration including onboarding and offboarding tasks, preparing documentation, and handling team member requests
• Maintain employee data in BambooHR, our HRIS, and other systems as needed
• Support the People team’s functions and projects, as needed
• Benefits administration coverage, as needed

The person we have in mind likely :

• Possess 2+ years of experience in an administrative or HR support role
• Has experience setting up video conferencing tools ( Zoom / Google Meets) and A / V equipment and solutions
• Is described as reliable and consistent you know how important it is to reply to requests promptly and deliver on tasks when you say you will
• Is a natural problem solver you are resourceful and often find creative solutions to problems
• Has a natural tendency to be organized with outstanding attention to detail and ability to prioritize effectively
• Love to learn and grow, always finding new ways level up, whether that’s through gaining professional experience or constantly building new skills and knowledge

These things would also be nice, but we think you could learn them on the job :

• Experience maintaining employee data in BambooHR or another HRIS
• Experience using G Suite, including Gmail, Drive, Docs, Sheets, Forms, and Slides
• Knowledge of other tools such as Slack, Asana, JIRA, etc

The recruitment compensation range for this position is $60,000-$71,000 CAD

Diversity, Equity, Inclusion and Belonging & Accessibility

This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

What you can expect if you join Thinkific :

An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture we’re a Certified Great Place to Work and one of Canada's Top Small & Medium Employers!

The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world.

A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

Health Benefits and Wellness : Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account.

Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

Flexible Work . Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery.

Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.

Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.

A place where you can bring your whole self to work . We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company.

We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are we can't wait to meet you!

The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the (Musqueam), (Squamish), and (Tsleil-Waututh) Nations of the Coast Salish People.

We encourage everyone to about the original caretakers of the land that you currently occupy.