Associate, YMCA Experience

The YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives.

We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.

Our Culture

Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming.

We are open to all. We are a place where you can belong.

We are genuine.

We value you and embrace your individuality.

We are hopeful.

We believe in you and your potential to become a catalyst in the world.

We are nurturing.

We support you in your journey to develop your full potential.

We are determined.

Above all else, we are on a constant quest to make our community stronger, if you want to join us- apply today!

Essential Functions

• Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Be available to provide information on YMCA programs and services to meet individual needs, process registrations for memberships, events, programs, and services.

Process and approve Opportunity Fund applications. Offer tours and welcome prospective members.

• Respond to all requests and concerns in a timely manner.
• Respect the confidential information of members / participants / guests.
• Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
• Ensure work area (lobby, desk, and entry) is clean and maintained.
• Follow YMCA Cash Handling Policy and processes.
• Ensure the safety and security of everyone who visit our Centres, follow the Centre’s emergency response procedures.
• Follow the YMCA of NAB Health and Safety policies.
• Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
• Monitors and reinforces member / guest behavior in accordance with the Member and Participant Code of Conduct.

What You'll Need

• High School Diploma or equivalent
• Previous customer service experience is an asset.
• Certifications : Standard First Aid & CPR-C
• Flexible availability
• Able to obtain a Police Information Check and Vulnerable sector check

What the Y Brings to you

• A meaningful career with opportunities to grow while building your community
• Membership to our health, fitness & aquatics facilities along
• Comprehensive career training provided that will help you gain versatile skills and build your working credentials by obtaining Coaching and training certifications provided through internal Y training
• Welcoming and fun work culture that promotes healthy friendships, team and relationship-building.
• Ongoing career opportunities within the Y

Disclaimer

We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted.

YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals.

Only those candidates permissible to work in Canada are applicable to this position.