Manager, Internal Communications (Hybrid)

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence.

You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits.

If you share the same sense of infinite possibility, come shape your future at Questrade.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Manager, Internal Communications. Could It Be You?

Reporting to the Managing Director, Transformation and HR, the Internal Communications Manager will be responsible for leading the development and execution of QFG's internal communications strategy across multiple internal channels.

They will be the Business Partner across all our departments in planning and executing programs in support of their key communication strategic objectives while ensuring there is a "one team" voice of all our QFG communications.

We are looking for a proficient communicator able to lead, develop and contribute to the overall communications strategy at QFG.

We aspire to be a best in class internal communication team, treating our internal teams like our Customers. The role will manage cross-functionally on the development of the materials required to bring it to life across our internal channels, and support on external channels when required.

This role requires a hybrid work arrangement, with four days of in-office work per week at the following location :

5700 Yonge Street

How You'll Succeed?

You can write - You can take a detailed document, drill down to what needs to be communicated, and do so concisely. You know how to tailor a message for several different audiences and match your writing style accordingly.

You're consistent, accurate, and detail oriented.

You're a critical thinker - You're curious, with the ability to anticipate various project outcomes and prepare accordingly.

Strategically, you can guide a communications project to a successful outcome by asking the right questions to uncover and address a need, objective or roadblock.

You're accountable - Sometimes you need to do a little digging to get things done. You own your areas of responsibility and follow up to ensure you get results.

If something should be done or could be better, you take it upon yourself to make it so.

You are a change agent and jump in to help wherever there is a communication need - you care deeply about communicating effectively and enjoy being agile working with multiple people, styles and levels of the business to help bring their message to life.

Need more details? Keep reading...

In this role, responsibilities include but are not limited to :

• Work with the Managing Director, Transformation and HR to implement an integrated internal communications plan to support QFG's corporate objectives - focused on a "one team" voice
• Be the business partner across all our departments in planning effective internal communication
• Develop the strategy and content planning for QFG's key communication touchpoints (i.e. Town halls, Transformation and Change updates) and create tools and templates for use across all teams and the business
• Work collaboratively with key cross functional stakeholders to deliver communications plans
• Write communications for internal audiences including organizational announcements, presentations, social media posts, speeches and scripts
• Identify and leverage (as appropriate), new communications channels and tools to support overall communications objectives

So are YOU our next Manager, Internal Communications? You are if you...

• Degree or diploma in communications, journalism or related field
• 8+ years of progressive experience in a communications role
• Excellence in writing, editing and proofreading a variety of materials for both internal and external stakeholders (executive memos, internal announcements, newsletter and social media content)
• Outstanding skills in drafting communication plans and supporting documentation such as key messages and Q&As
• Proficiency in strategic planning, project management, and execution
• Experience creating content calendars; planning, writing posts and managing internal social media communities
• Strong comfort level working with senior leaders in a fast-paced environment
• Ability to analyze and articulate complex situations and issues
• Excellent judgment and ability to consider a project from all angles, identify any unintended considerations and adapt accordingly
• Strong ability to adjust to a challenging and variable work environment, multi-task, manage multiple ongoing requests, prioritize projects, and meet tight deadlines

Sounds like you? Click below to apply!

L1-EP1-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment.

This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued.

You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in.

Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence-not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment / selection process, please let us know and we will work with you to meet your needs.

Other details

Pay Type Salary

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