Manager, Communications & Organizational Change Management (Hybrid Temporary Role until Sept. 2025)

Is this role right for you?

• You are eager to support ITSM’s global Organizational Change Management (OCM) strategy by planning, delivery, development, and execution of change for organizational transformation programs, projects, and initiatives affecting people, technology, and processes.
• You are keen to support continuous improvement efforts to evolve organizational change management framework and tools in ways that help grow broader adoption and application.
• You would enjoy managing the development & execution of internal and external communication strategies and tactics, including positioning and key message development and coordination with other communication partners to advance strategic priorities, drive stakeholder / employee engagement, support of internal events, and source & develop content.
• You thrive on the opportunity to work with cross-enterprise teams and departments to help tell the ITSM story and amplify bank-wide messaging.
• You take pride in promoting global collaboration and knowledge sharing within the team, leveraging diverse perspectives to enhance ITSM practices.
• It’s in your DNA to comply with external regulations and internal controls pertaining to ITSM.

Do you have the skills that will enable you to succeed in this role?

You possess excellent communication (verbal / written / presentation) skills to convey technical information to both technical and non-technical audiences.

The same in Spanish is an asset.

• You have at least 3+ years .
• You have at least 3+ years .
• You have at least 3+ years of .
• You can demonstrate the ability to balance multiple priorities; to build and maintain meaningful relationships with colleagues across a range of functions;

to solve problems and navigate complex environments & to work well independently.

• You can demonstrate strong organizational skills, with meticulous attention to detail.
• You have a high degree of flexibility & adaptability to change in a large organization.
• You have curiosity, a willingness to take on tasks outside of core responsibilities & comfortable working in a fast-paced / deadline-driven environment.
• You have completed a post-secondary education.
• Knowledge in the technology industry and / or Prosci® Certified Change Practitioner is an asset.
• An asset if you are adept in the use of MS Teams and / or O365 and / or Adobe Creative Suite.

What's in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation;

health / medical / wellness benefits; employee banking privileges.

• Renovated with a design focus on enabling collaboration through both environment and technology.
• Located near the TTC’s Line 1 King subway station & is located minutes from GO Transit / VIA Rail hub at Union Station;

as well as the TTC’s King 504 streetcar line.

• Just minutes from the Gardiner Expressway & the DVP.
• Home to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot / cold beverages & snacks.
• Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.

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