Operations Manager, Onsite Events

EXCITED TO GROW YOUR CAREER? WE'RE GLAD YOU'RE HERE!

Are you interested in leading a dynamic team in creating unforgettable experiences? Join Maritz, where innovation meets excellence, and help us deliver top-notch onsite meetings and events for one of our clients in the Toronto area!

What You'll Do :

Team Leadership : Manage and mentor a talented team of Event Managers, driving performance, providing growth opportunities, and ensuring exceptional service delivery.

Client Relations : Acting as the primary point of contact for our client, ensuring smooth communication and satisfaction.

Lead client meetings, handle escalations, and maintain strong partnerships with service teams such as Catering, AV, and Security.

Process Improvement : Collaborate with senior leadership to develop and implement best practices. Oversee metric tracking and analyze client feedback to continuously enhance our services.

Employee Management (50%) :

• Support and coach your team in sourcing, planning, and executing events.
• Lead team meetings to discuss productivity, process, and service levels.
• Share industry trends and best practices.
• Conduct 1 : 1 meetings to identify growth opportunities.
• Manage employee systems, including vacation time, expense reports, and payroll.
• Oversee training and onboarding for new hires.

Client and Partner Relations (30%) :

• Participate in client meetings to review project updates and resolve issues.
• Lead meetings with service partners (Catering, AV, Security, etc.).
• Maintain open communication with clients to ensure satisfaction.
• Act as the main contact for operational issues and escalations.

Project / Process Management (20%) :

• Develop and implement standard practices and process improvements.
• Track and analyze client satisfaction metrics.
• Manage various projects supporting the overall event program.
• Provide back-up support for the Director of Operations as needed.

Qualifications

1. Bachelor's degree or equivalent experience in related field required. CMP (Certified Meeting Professional) Certification a plus.

2. 5+ years of experience in meeting / event planning (including incentives, association, corporation) or hotel catering, convention, sales experience required.

3. Ability to thrive in an agile, continuously changing environment. Proven ability promoting change and efficiencies within an organization.

4. Strong knowledge of program / event management and budget maintenance.

5. Prior experience leading teams / projects required. Prior experience managing, coaching and developing direct reports desired.

6. Prior successful experience in developing, managing and maintaining key client relationships and in effectively handling multiple projects / demands.

7. Professional oral presentation and writing skills required.

8. Excellent computer skills, knowledge of G Suite & ability to learn new technology quickly.

DISCLAIMER : This job description is designed to indicate the general nature and level of work performed by associates within this classification.

It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked.

View all details at www.MaritzBenefits.com.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling redacted or by sending an email to redacted .