Senior Application Support Analyst

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Senior Application Support Analyst

Job Description

What is the Opportunity?

Are you interested in the opportunity to work as a Senior Application Support Analyst? By applying to this job posting, you will be joining the BOSR Application Support team, within the RBC Wealth Management Technology and Solutions group.

What will you do?

• Perform system health check, monitoring, alerting, and corresponding action as required.
• Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
• Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
• Responsible for ensuring the production and maintenance of high quality support documents and processes.
• Promotes innovative and improved methods of working, and implements best practices.
• Participate in walkthrough reviews of project release hand over, specifications, programs, Implementation plans, and PIV test plans.
• Write simple SQL queries against database and generate reports.
• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.
• Participate in an on-call rotation supporting applications in a 24 / 7 environment.

What do you need to Succeed?

Must-have

• Excellent interpersonal and communication skills (verbal and written)
• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.
• Strong experience in troubleshooting.
• Understanding of one or more of the following : programming languages, databases, platforms, code management tooling, and / or web technologies.
• Experience with SRE (Site reliability Engineering) Tools such as PagerDuty.
• Knowledge of SQL.

Nice-to-have

• Experience with architecture / process workflow analysis and design.
• Familiarity with ITSM.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work / life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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Job Summary

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : CAN-ON-TORONTO

CAN-ON-TORONTO

Country : Canada

Canada

Work hours / week : 37.5

37.5

Employment Type : Full time

Full time

Platform :

Technology and Operations

Job Type : Regular

Regular

Pay Type : Salaried

Salaried

Posted Date : 2023-10-03

2023-10-03