Location : Toronto (Downtown)
Toronto (Downtown)
The Senior Yardi Support Analyst will provide L2 / L3 production support for a broad portfolio of business applications with key focus on Yardi;
primarily responsible for providing support to internal users while ensuring the optimal functioning and operations of Yardi and associated systems, as well as supporting a range of business applications.
Responsibilities :
- Provide L2 / 3 technical support for Yardi to Power Users, SMEs and end users
- Set up databases, create account trees, create rollup rules, create custom reports, create entity structures
- Perform system admin tasks such as account maintenance, role and permissions, password resets, etc.
- Create / or assist Power Users in setting up new entities, reporting, training materials
- Create / or assist Power Users in roll out of Yardi features, plugins, enhancements, etc.
- Conduct Yardi training for existing employees and to on-board new employees into the platform
- Create / update deployment plans, admin guides, network diagrams, procedures, policies, etc.
- Cross-train the peers to elevate the internal subject matter expertise on the platform
- Conduct system audits to identify deficiencies and risks, and present strategies to optimize the platform
- Document / Communicate processes and procedures related to functional aspects of Yardi
- Perform various activities to support effective incident, problem, change and release management
- Participate in meetings to ensure procedural due-diligence, communications, and risk mitigation
Qualifications :
- Degree or diploma in Computer Science or a related field
- 2-5 years’ experience in managing and supporting Yardi
- 5+ years in a similar IT production support in a large corporate setting
- 3+ years of experience in ITIL aligned incident, problem, change and release management
- ITIL Foundation v3 or higher preferred
- Strong interpersonal skills Communication, Relationship Management, etc.
- Ability to take ownership of issues and see them through to logical resolution
- Drive to constantly make improvements and proactively seek opportunities for optimization
- Strong customer focus and not be willing to settle for a job half done
- Strong troubleshooting mindset
- Experience with a broad range of MS technologies such as Windows OS, SharePoint, MS SQL, IIS
- Experience with networking principles and protocols e.g. TCP / IP, DNS, FTP, etc.
- Experience in designing scalable server architecture for vendor applications
- Technical understanding of Windows infrastructure services (e.g. AD, GPO, CIFS, DFS) within the enterprise
- Understanding of SAN / NAS / DAS technologies
- Experience with MS SQL Installs, scripts, performance operations, design, schema, and db. Optimization
- Experience with Stored procedures, SSIS, SQL , ETL (Extract, Transform, Load) skills
- Exposure to virtualization (VMWare, Hyper V, Citrix, etc.) and functional understanding of SaaS, PaaS, IaaS
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