Computer Application Support

Direct message the job poster from Adecco

Dedicated employment and recruitment specialist

Adecco is currently recruiting for a Computer Application Support position. This is a 10 month contract with one of our Crown Corporation clients. The successful candidate must have a valid Secret Level Clearance or be eligible for one.

Responsibilities

• Aid in the implementation of the new DCMS Framework and refine the client engagement process and engagement model.
• Improve operational efficiency and enhance client service delivery, including streamlining requirement gathering, standardizing documentation practices, and strengthening governance integration.
• Partake in the end-to-end client business intake processes by documenting and tracking a high volume of technical client service requests and serving as a liaison between stakeholders, technical personnel, and clients to facilitate communication, coordinate tasks, and ensure that clients’ concerns are effectively addressed.
• Contribute to the creation and life‑cycle management of client engagement documentation such as Client Engagement Playbook, Client Playbook, step‑by‑step guides, processes and best practices, Service Catalogue, client engagement‑related reports, and website content.
• Provide cloud technical expertise and advise clients on potential risks by consulting stakeholders to determine how to address identified risks and to build risk awareness.
• Collaborate with cross‑functional teams to implement risk mitigation strategies to increase service delivery efficiency and effectiveness, and to enhance overall client satisfaction.
• Meet with business and technical stakeholders to gather, analyze, and document requirements.
• Evaluate business processes, uncover areas for improvement, identify risks, and develop and implement solutions.
• Develop project plans and monitor performance.
• Serve as a liaison between stakeholders, technical personnel, and users.
• Communicate insights, risks, and plans to cross‑functional team members and management.
• Develop and maintain formal documentation such as business requirements, process flows, decision logs, and stakeholder briefings, drafting technical documentation, user manuals, and reports in accordance with Government of Canada information management standards or equivalent.
• Explain complex IT concepts in a clear and concise manner, ensuring documentation is accurate and up‑to‑date.

Qualifications

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Consulting, Analyst, and Information Technology

Industries

IT Services and IT Consulting and Research Services

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