Head of Design and Digital Product, Commerce and Communications Technology, Scotiabank

Requisition ID : 197688

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are seeking a Head of Design and Digital Product, Commerce and Communications Technology. Reporting to the VP of Commerce, the successful candidate will help build, grow, inspire, and lead the teams responsible for Scotiabank’s digital communication capabilities, the digital storefronts, personalization and the broader marketing technology ecosystem.

Working closely with internal teams such as Engineering, Marketing, Analytics and Channel Enablement, this role will drive business results and provide strategic guidance by leading the discovery, development and execution of the technology roadmaps that deliver best in class client experiences.

This role will support the development and refinement of the technology and orchestration required to enable digital journeys across channels, focused on engaging clients throughout the customer lifecycle, while simultaneously coaching and developing a strong team of product owners and designers in a culture of excellence.

The successful candidate should be well versed in large enterprise technology such as content management systems, automation and orchestration engines, customer data platforms and performance tracking tools, as well as working within an Agile development organization.

Building business cases, managing RFPs and strong stakeholder and upward management skills will be keys to success for this role.

This role is critical to enhancing our communication and commerce platforms and personalization capabilities, prioritizing impactful features and capabilities, and driving end-to-end effective digital product development, from conceptualization to launch through to optimization.

As the Head of Product, you will lead your team to make high-impact decisions, and work in a fast-paced, analytical, and experimentation-driven environment to drive and scale a compelling product vision, strategy, and roadmap, and define key business objectives (OKRs) for the portfolio.

Leveraging a deep understanding of data, events and personalization controls, analytics, and data integrations as well as market trends, you will continually prioritize the direction and desired outcomes for the portfolio to ensure optimal customer experience.

Is this role right for you?

• Have a strong track record of envisioning, developing, and building a successful digital vision, strategy, and capability products, ideally in an online service marketplace, commerce, and / or communications environment.
• Drive short- and long-term product vision, strategy, goal setting, and execution for the established and new journeys.
• Have extensive technical and operational knowledge of commerce technological product suites with a focus on Adobe Experience Manager, Adobe Journey Optimizer, Real-Time CDP, Analytics etc.
• Future focused, personalization SME ready to advocate for experiences that span from low-hanging fruit to leap-frogging innovation.
• Able to create, communicate and gain buy-in for your product area across a matrixed organization
• Develop and grow talent through effective mentoring and succession planning for key talent.
• Build reusable and scalable customer facing software solutions that will be leveraged by internal teams to solve their problem of identifying the customer.
• Collaborate with cross-functional teams, including engineering, analytics, marketing and sales, UX / UI, channels and business lines and other product teams to deliver high-quality products.
• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Engage & cultivate relationships with key stakeholders from our business line and leadership partners.
• Continuously perform customer need analysis and understand business pain points. Identify the biggest problems to solve to build & own the digital roadmap.
• Help your team prioritize, negotiate, and remove obstacles to ensure quality product delivery.
• Practice and encourage data informed decision making & hypothesis driven product development, in the team and across the organization.
• Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.

Do you have the skills that will enable you to succeed in this role?

• 10+ years of experience in a role building customer facing digital products, cross channel orchestration,
• Deep domain knowledge and experience in the data and personalization space.
• A proven knowledge of the digital banking ecosystem and strong appreciation for the modernization efforts currently underway in Canada.
• Managed multiple key stakeholders and collaborated successfully across an enterprise.
• You have built a product vision, rooted in customer needs in your past roles and have successfully achieved it through a sound execution strategy.
• Strong problem solver with ability to influence and inspire a cross-functional team to reach ambitious goals.
• You have a curious and experimental mindset to drive innovation
• Strong verbal and written communication skills with the ability to engage and influence stakeholders across different levels in the organization.
• Experience in hiring, coaching and leading product managers.
• Excellent organizational and analytical skills with strong attention to detail.
• Experience with Agile methodologies preferably scrum.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements : Hybrid

LI-Hybrid

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.