Justice Navigator

Do you possess strong working knowledge of criminal and civil legal systems and processes in the areas of landlord and tenant, employment, child welfare, consumer issues, or discrimination?

Are you experienced working with and providing information or support to diverse, high-need populations? Apply today and bring your passion and innovative ideas to life at The Alex!

Job Overview : Reporting to the Team Lead, Community Programs, the Justice Navigator will use their knowledge of the legal system to advocate for clients involved in the justice system and to connect individuals to legal support, as appropriate.

The Justice Navigator is a member of a multidisciplinary team working to support highly vulnerable Calgarians experiencing legal issues, many of whom may also experience challenges posed by homelessness, mental health, addictions, and poverty.

This is a permanent, full-time position.

Key Responsibilities :

• Provide legal support to youth and adult populations
• Assist clients with understanding and prioritizing legal issues
• Provide general legal information and referrals to legal and non-legal resources / supports for Alex clients through phone, email or in-person
• Develop relationships and engage with legal professionals working with clients to ensure adequate collaboration to address client justice needs
• Attend both court and legal appointments as appropriate
• Communicate with and support Alex teams and community partners with legal related matters
• Assist clients with completing and filing legal documents, as appropriate
• Track program statistics and prepare relevant reports
• Maintain an up-to-date knowledge of reliable online information and resources as well as in-person supports and services
• Monitor changes to laws in areas relating to common legal issues experienced by vulnerable Calgarians
• Assist with data collection and entry as required
• Organize education presentation sessions
• Other duties as required

Qualifications and Experience :

• At minimum, Bachelor’s degree in social work, psychology, criminology, law, or related discipline
• At least three years of related experience is preferred
• Experience working with and providing information / support to diverse high need populations
• Previous experience working directly with individuals with complex mental health needs is an asset
• Knowledge of trauma-informed care
• Knowledge of criminal and civil legal systems / processes, especially in areas including landlord and tenant, employment, child welfare, consumer issues, and discrimination
• Strong knowledge of local legal resources and supports
• Excellent crisis intervention and de-escalation skills
• Ability to multi-task and strong time management skills
• Strong oral and written communication skills
• Ability to work effectively in independent and multi-disciplinary team (collaborative) settings
• Minimum age of 25 years to drive an Alex fleet vehicle.
• Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required
• First Aid (Basic or Intermediate) Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
• A satisfactory vulnerable sector criminal record clearance and child welfare intervention check are required
• Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada : Calls to Action

Work Environment and Hours :

• Outreach and in-office components; Community Health Centre (-2 Ave SE)
• 1.0 FTE (37.5 hours / week)
• Standard hours 8 : 30 4 : 30, Monday to Friday. Able to work one evening a month. Some flexibility in schedule may be available
• Continuous extended periods of sitting, with occasional standing and walking (sometimes up / down stairwells)
• Frequent driving as part of work duties
• Occasional time outside in all weather conditions

Benefits :

Some of the great benefits The Alex has to offer include :

• 3-weeks’ vacation
• Medical and Dental Coverage
• Health / Wellness Spending Accounts
• RRSP and / or Student Loan Repayment Program (up to 5% match)
• Personal Days
• Floating Holiday
• Sick / Wellness Days
• Employee Family Assistance Plan
• Professional Development

About The Alex : The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs.

With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive.

Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.