Compliance Manager, Regulatory Compliance

Description

As a federally chartered bank and federally and provincially regulated trust company, Manulife Bank and Manulife Trust ( Manulife Bank ) are subject to numerous legislative requirements including the , the , the and the , among others

The Compliance Manager, Regulatory Compliance is responsible for supporting the effective operation of Manulife Bank’s regulatory compliance management program, including the maintenance of all relevant regulatory compliance management records, risk and control assessments, evidence of controls, compliance issues and associated corrective action plans.

The Compliance Manager, Regulatory Compliance is a seasoned and expert professional with expertise in reviewing and interpreting legislation and documenting requirements in plain language.

The individual in this role is responsible for the preparation of quarterly and annual compliance reports for applicable collaborators including Manulife Bank’s Board of Directors in consultation with the Director, Regulatory Compliance and the Chief Compliance Officer.

The Compliance Manager must also have experience working with regulators and an understanding of Bank industry issues impacting the business.

The individual in this role also acts as Compliance point person for the effective operation of the second line of defense monitoring and testing program, including the preparing testing plans in collaboration with the Compliance Director and Global Center of Expertise, maintaining policies and procedures, conducting second line of defense testing, preparing testing reports and leading any associated findings with our business partners.

In addition to the Bank Compliance team, this role interacts with senior leaders, our Legal department and broader compliance teams.

Key Accountabilities :

Review, interpret and summarize applicable legislation and ensure relevant team members understand the requirements and actions needed to meet compliance requirements.

Support the ongoing management of the regulatory compliance management program, as well as policies and procedures to ensure that meet applicable regulatory requirements.

Develop, update and maintain applicable training programs, including the distribution to various team members.

Conduct second line of defense monitoring and testing in line with Global Compliance expectations, including the development of annual testing plans, execution of the testing, control review and assessment, liaison with business collaborators.

Build and maintain regulatory records in the regulatory compliance management database (RCMD) for completeness and accuracy and assessing controls and risk within the RCMD.

Act as Compliance point of contact for risk and control self-assessments.

Lead potential compliance issues and action plans along with business partners.

Support the preparation and coordination of quarterly and annual compliance reporting and attestations, including preparing content for Board of Directors and Committee meetings.

Responsible for the maintenance of the team SharePoint site and document repository.

Review, prepare and develop documentation in response to regulatory requests, working with the Director, Regulatory Compliance and Chief Compliance Officer.

Participate in any other tasks that may be assigned from time to time.

Key Skills :

Must be able to exercise judgment in quickly identifying issues, challenging courses of action, assessing risks.

Must be able to easily develop recommendations and modify plans as business conditions change.

Balance business needs against the policies, procedures and practices necessary to ensure compliance with regulatory obligations.

Influence others on compliance issue resolution without direct authority and be a strong facilitator.

Take care of sensitive issues that could be exposed to the media or regulators.

The Compliance Manager must work optimally with all areas of the business unit.

Job Requirements :

Specialized compliance expertise and / or legal experience working in financial services.

Experience with OSFI, FCAC, OPC, CDIC, requirements and regulations.

Legal background would be considered an asset.

Ability to review, interpret and document legislation and regulatory requirements.

Highly organized.

Excellent written and verbal communication skills, with the ability to simplify complicated messages.

Experience with the Archer system would be considered an asset.

Subject matter expertise in banking legislation, products and procedures in various operational areas is desirable.

Ability to readily recognize and evaluate the impact of current or potential compliance issues.

Ability to quickly understand business processes and their risk implications, analyze sophisticated situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in escalating issues.

Proven interpersonal, negotiation and relationship leadership skills.

Must be able to exchange and clarify details of information in a controlled and confident manner.

Ability to work with fluid and changing accountabilities.

Teammate who is willing to assist team members on projects and assist in sharing workloads when necessary.

Ability to work independently and in a team environment.

Ability to deliver effective training on compliance issues and requirements.

Ability to convert technical legislative requirements into suitable advice and be able to communicate difficult concepts and information to business partners.

Ability to work with multiple objectives, conflicting priorities and complex issues.

Ability to interact optimally with management and counterparts in other business units.

Ability to get along with regulatory staff to ensure efficient handling of escalated licensing issues. Maintain collaborative relations with regulatory staff.

Ability to take ownership for compliance programs and operate to ensure that compliance objectives are achieved.

Professional attitude and adherence to a high ethical standard.

Ability to use LAN and PC applications including : Windows, Archer, Microsoft Office, Excel, AWD.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$84,375.00 CAD - $151,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.