Servicenow ITSM/itbm Solution Analyst

We are seeking an experienced and dynamic ServiceNow ITSM / ITBM Solution Analyst to join our organization. As a ServiceNow ITSM / ITBM Solution Analyst, you will be responsible for managing the full lifecycle of the ITSM application under your responsibility in collaboration with the Solution Management Manager.

You will optimize the application to deliver value to the organization, develop and recommend enhancements to improve ITIL processes, and design, develop, and deliver new ITSM-based technology.

Additionally, you will manage future feature / module implementations of the ServiceNow ITSM application.

YOU'LL HAVE THE OPPORTUNITY TO :

• Lead the development and evolution of ITSM and ITBM solutions in accordance with ITIL processes.
• Train and educate team members on ITSM processes and methodologies, including technical writing of process documents, training materials, and technical specifications on ITSM and ServiceNow topics.
• Conduct research on industry standards and best practices to drive optimization on the ITBM and ITSM modules.
• Manage and maintain the self-service portal, service catalogue, workflows, catalogue items, and UI pages to ensure efficient and effective IT service delivery.
• Act as a subject matter expert for ServiceNow and actively collaborate with solution architects on IT standards, innovation, and integration opportunities to enable new value chains and operational efficiencies.
• Serve as a liaison and first point of contact between the company and ITSM vendors, including ServiceNow, and contribute to supplier negotiations for new contracts or renewals.
• Develop and maintain governance for licence and add-on management of existing and new applications.
• Evaluate each application and provide recommendations to address and reduce potential risks associated with those applications.
• Apply agile and SCRUM methodologies in an ITSM and ServiceNow context to drive the successful delivery of projects.
• Process service requests on occasion, managing the service request queue and ensuring timely resolution and customer satisfaction.

THIS ROLE IS A GOOD FIT IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES :

• Strong knowledge and experience in IT Service Management and IT Business Management, including expertise in CMDB, ITAM, SAM integrations, and infrastructure management.
• A proven track record of success in managing complex IT environments and leading projects and service delivery.
• Strong analytical skills and the ability to communicate technical information to both technical and non-technical stakeholders.
• Experience with ServiceNow ITBM and ITSM suites, as well as advanced knowledge, understanding, and implementation experience with ServiceNow ITSM, ITBM, IT Asset Management, CMDB, Discovery, and Service Catalogue solutions, best practices, and industry trends.
• Experience in application development, standards & DevOps, and a deep understanding of Cloud applications, especially ServiceNow.
• Strong business relationship management and project management skills, with a desire for continuous improvement and innovation.
• Professional experience in a large global organization, utilizing internal and external IT services and working with standard global processes in a business-driven IT services environment.
• An ITIL Foundations certification (v3 or v4) is preferred, but not required.
• Highly organized, with exceptional problem-solving skills and the ability to manage multiple tasks and projects simultaneously.
• Empathetic and customer-focused, with strong communication skills and a passion for delivering high-quality services.
• A proactive and positive attitude, able to work independently or as part of a team in a fast-paced environment.
• The willingness to assume ownership of responsibilities and be accountable for outcomes, while maintaining professionalism and integrity in all interactions.
• The ability to look continuously for opportunities to improve processes, systems, and tools to optimize IT service delivery and achieve business objectives.
• Passionate about staying up to date with industry trends and technologies, and actively in search of opportunities to expand skills and knowledge.
• Bilingual (French, English).

We are committed to providing equal employment opportunities to all qualified individuals, and we value diversity and inclusion in our workplace.

If you have the relevant experience and skills, we encourage you to apply for this position. We believe in investing in our employees and providing opportunities for growth and advancement within our organization.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let's start with a strong foundation You want it, we have it :

• Annual bonus : we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
• Generous paid time away : winding down is as important as creating the future of recreational products.
• Pension plan : we want to make sure you'll enjoy retirement; we've got you covered.
• Collective saving opportunities : being part of BRP allows you to tap into the strength of our saving programs.
• Industry leading healthcare : fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

What about some feel good extras :

• Flexible work schedule : balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
• Summer schedule : time flies at BRP, so we hit pause to enjoy it.
• Holiday season shutdown : between Christmas and New Year's, we close our facilities and refill on good times.
• Educational resources : you love what you do, and we get you resources to stay cutting-edge, so we all win together.
• Discount on BRP products : what we build is amazing, freeing, revolutionary, and you're first in line for the experience.

WELCOME TO BRP

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air.

Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus.

Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination;

It's about the journey.

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